Thank you so much for the kind words! We’re thrilled you think our products offer a large variety. We appreciate you choosing LashBox LA.✨
Kind regards,
Team LashBox LA
“My experience shopping at LBLA.com is always smooth, so easy to understand the website. Every product has a good description. Great if you are advanced or beginners. Thank you Lash Box!”
Thank you so much for your kind words! 💕 We’re so happy to hear that your experience shopping with LashBox LA has been smooth and easy. We put a lot of thought into making our website and product information helpful for artists at every level, so it means so much to know that it’s making your shopping experience easier. Thank you for choosing LashBox LA and being part of our lash community! ✨
“Lashbox LA has consistently provided high-quality products that make my lash sets look beautiful and last longer. Their lashes are easy to work with, lightweight, and always reliable. Fast shipping and excellent customer service make them one of my go-to brands. Highly recommend!”
Thank you so much for your kind words! 💕 We’re thrilled to hear that you love our products and that they help you create beautiful lash sets with ease. It means so much to know that our quality, shipping, and customer service have made LashBox LA one of your go-to brands. We truly appreciate your support and can’t wait to continue being part of your lash journey! ✨
“Most of my stock is from LBLA. I use their primers, their cleansers, their bonder, their lashes, and their glue. I'm a big fan of the super hero purple glue and their favorite Cashmere lashes. I have tried all their cleansers but my favorite one is discontinued, but my clients love the new Botanical bubble wash. I use all three different primers for different types of lashes. I have tried their tweezers but it's not my favorite, and I use a glue remover from another company, but other than that, LBLA all the way!”
Thank you so much for sharing such a thoughtful review! 💛
It means so much to hear that LashBox LA has become such a big part of your lash artistry. We're thrilled that you're loving so many of your LBLA favorites, especially Superhero Purple Adhesive, Favorite Cashmere lashes, our primers, and our Botanical Bubble Lash Shampoo!
We did notice you mentioned a favorite cleanser being discontinued, and we’d love to know which one you’re referring to. We haven’t recently discontinued any of our shampoos, so we’d love to make sure we understand which product you mean and look into it for you.
Thank you again for your continued support and for trusting LBLA with your clients. We’re so grateful to be part of your lash journey! ✨
“Packaging was ten out of ten . Lashes looked amazing ! However I’d bought brown because I wanted to tame my look down . I bought thin ones , too thin and too whispy! my technician could do them although she is normally brilliant . My fault ! Not yours !”
Thank you so much for your thoughtful review! We're so happy to hear you loved the packaging and that your lashes looked amazing.
We completely understand that trying a new style can be a bit of trial and error. It sounds like the brown lashes and the thinner, wispy style just weren't the look you were hoping for this time. We truly appreciate your kind words and your understanding.
If you'd ever like help finding a fuller brown lash or a style that gives you a softer look while still adding more volume, we'd be more than happy to help you find the perfect match. We appreciate you choosing LashBox LA and hope to see you again soon!
“I've been in the lash industry for over 13 years, and LashBox LA has consistently remained one of the brands I trust most. Their innovation, quality, and education have helped shape my career from the beginning. Their cashmere lashes fan beautifully, their curls are incredibly consistent, and the retention I achieve with their products keeps both me and my clients happy.
Beyond the products, what really sets LashBox LA apart is the people. They genuinely invest in the success of lash artists through education, community, and constant innovation. Whether I'm reaching for Flower Power, Cashmere, Spike Stylers, or their lifts and retail products, I know I'm using products I can confidently stand behind.
After all these years, they're still one of my go-to brands, and there's a reason they've earned such a loyal following. Grateful to be part of the LashBox LA family. 💛”
Wow—thank you so much for such an incredible review! 💛
Hearing this from someone with over 13 years in the lash industry truly means the world to us. We're honored to have been a part of your journey and are so grateful for your continued trust in our products, education, and community.
Your kind words about our Cashmere lashes, Flower Power, Spike Stylers, and our commitment to innovation are so appreciated. Our goal has always been to support artists at every stage of their career, and knowing we've helped contribute to your success is incredibly rewarding.
Thank you for being such an amazing part of the LashBox LA family. We appreciate your loyalty and look forward to continuing to grow alongside you for many years to come! 💛
Thank you so much for your kind words, Evie! We’re thrilled to hear you love the quality and that the lash glues give you amazing retention, and that you find the packaging gorgeous.
Kind regards,
Team Lashbox LA
“Lashbox LA has completely elevated my artistry. Their products are consistently high quality, their education has transformed the way I approach lashing, and the Flower Bouquet Technique has helped me create beautiful handmade fans with better speed and retention. I truly appreciate that they’re always innovating and creating products that support lash artists at every stage of their careers. I’m proud to be part of the LBLA community and can’t recommend them enough.”
Thank you so much, Jacquelyn! It means the world to hear that Lashbox LA has supported and elevated your artistry, education, and innovation. We’re honored to be part of your journey and excited to see what you create next with the Flower Bouquet Technique.
Kind regards,
Team Lashbox LA
“⭐⭐⭐⭐⭐
I’ve been using Lashbox LA products for a long time, and they never disappoint. The quality is amazing, the retention is excellent, and the products make my lash sets look beautiful every time. Fast shipping, reliable service, and consistently high-quality products. Highly recommend to every lash artist!”
Thank you so much, Amira! We’re thrilled to hear that Lashbox LA has consistently met your expectations and helped your lash sets look beautiful. We appreciate your support and endorsement.
Kind regards,
Team Lashbox LA
“I’ve been ordering with them for a long time now, I used to absolutely love their products, however the last few bottles of glue I’ve purchased are gooey and stringy the second I open them. I’ve submitted a few different defective items over the last couple months however nobody ever gets back to me.”
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience, especially as a longtime customer who has supported us for years. We completely understand how frustrating it can be when a product does not perform as expected.
I did review your account and can see your previous communications from June and July. I am currently the representative assisting with your concerns, and I want to assure you that we are working with you to help get this resolved. When a customer reports a potential adhesive issue, we do have a verification process in place to help our team properly assess the product. This includes reviewing the order number, batch number, and videos showing the adhesive consistency so we can better determine what may be occurring.
We are also still waiting on the requested video from you, which will allow us to further evaluate the issue. Adhesives can be very sensitive to environmental factors such as changes in humidity and temperature, so these details are also important in helping us understand what may be affecting performance.
We truly appreciate your patience and the opportunity to look into this further. Please feel free to send over the video when you have a moment, and we’ll be happy to continue assisting you.
“I used nothing else, but lash box, eyelash extension, shampoo, and brushes whether I'm at home or traveling that's what I have on me at all times. It's a superior product.”
Thank you so much, Merrilee! We’re thrilled to hear that our products are your go-to at home or traveling and that you find them superior.
Kind regards,
Team Lashbox LA
“The website isn't configured for selection the way it allows you to select lashes, etc. With that said, you can select your options on the screen but unless you use the drag down box to select your choices you will not get the correct order. Additionally customer service will not rectify any matters quickly or with this problem taken into consideration.... I can admit there products are great. But website configuration and customer service is not good.”
Thank you for taking the time to share your feedback. We’re glad to hear you enjoy our products, and we appreciate your comments regarding your experience.
We did review your order and the previous communication with our team. Our website requires customers to select the specific size, curl, and diameter options for lash trays, as we offer many variations within each style. After reviewing your order details, we confirmed that the items shipped matched the selections that were placed on the order.
We also send an order confirmation email after purchase that includes the product details and shipping information, allowing customers the opportunity to review their selections and contact us with any changes before the order ships.
Our team did provide the option to return or exchange the items through our return portal, and we are always happy to assist customers in finding a resolution when an item does not meet their expectations.
We appreciate your feedback and will continue looking for ways to improve both our website experience and customer support process.
Thank you so much, Omayra! We’re thrilled to hear LashBox products have elevated the quality of your service and helped you provide top-tier results for your clients. We appreciate your kind words.
Kind regards,
Team Lashbox LA
“Love the lashes the package was underwhelming. I felt like my lashes were just tossed into a fedex envelope and shipped. For what the lashes cost, maybe I'm spoiled by other lash brands packing them with nice notes and boxes. I was a bit disappointed.”
Thank you so much for sharing your honest feedback! 🤍 We’re so happy to hear you’re loving the lashes!
We completely understand wanting a beautiful unboxing experience. We take a lot of pride in the look and feel of our packaging because we know how exciting it is to receive your order and open something that feels special. At the time your order shipped, we had unfortunately run out of our lash boxes, which is why your lashes arrived in a simpler package.
On a positive note, this packaging method also helps us keep shipping costs lower and continue offering the best value possible to our customers. We truly appreciate your feedback and will absolutely share it with our team, as it helps us continue improving the experience from order placement to delivery.
Thank you again for your support and for letting us know how much you’re enjoying your lashes! ✨
