Hi Sylwia! Thank you so much for your fabulous 5-star review! āØ We're delighted to hear that Lashbox LA is your favorite! Your enthusiasm truly brightens our day, and we can't wait to continue providing you with everything you love.
Hi Charlene! Thank you for your awesome 5-star review! āØ We're so happy to hear that you're loving the purple adhesive and our volume tweezers! Your satisfaction is our top priority, and we appreciate your support in making Lashbox LA a part of your lash routine.
Hi MezmaRae,
I'm really sorry to hear that you're having issues with the tweezers. We strive to provide products that meet the expectations of our customers, and itās disappointing to know that we missed the mark here. Your feedback about their performance is important to us, and we will take it into consideration.
If you haven't already, please reach out to our customer service team. We'd love to explore options to ensure you have a better experience with our products in the future. Thank you for sharing your thoughts with us.
Warm regards,
Team Lashbox LA
Hi Deborah,
Thank you for taking the time to share your feedback. Weāre truly sorry to hear that your experience didnāt meet your expectations.
After reviewing your communication with our team, I can see that we made every effort to support you thoroughlyāincluding prompt responses and a direct phone call to help clarify any concerns and avoid miscommunication. Our goal is always to provide exceptional service and ensure our customers feel heard and supported.
That said, we always welcome feedback and take it seriously, as it helps us continue to improve. If there's anything specific youād still like to address or discuss further, please donāt hesitate to reach outāweāre here to help.
Hi Maddie! Thank you for your incredible 5-star review! āØ We're so glad to hear that Lashbox is your go-to for everything! Your support means the world to us, and we're excited to continue being part of your lash journey.
“Lashbox LA is my absolute go to brand for all things lashing & the best brand Iāve ever used in the 5 years Iāve been lashing! Their quality is unmatched in every category- lashes, adhesives & liquids. Iāll forever use them!”
Hi Victoria! Thank you so much for your amazing 5-star review! āØ We're thrilled to be your go-to brand for all things lashing, and it's fantastic to hear that you find our quality unmatched. Your loyalty means the world to us, and weāre excited to support your lash journey for years to come!
Hi Cassandra! Thank you for the fantastic 5-star review! āØ We're thrilled to be recognized as the best in the game and appreciate your support. Your love for our products drives us to keep delivering top-notch quality every day!
“Consistently impressed with the quality and innovation Lashbox LA brings to the lash industry. I really hope they come out with more shades of lashes!”
Hi Jacquelyn! Thank you for your wonderful 5-star review! āØ We're so glad to hear that you're consistently impressed with our quality and innovation. Your suggestion for more shades of lashes is definitely noted, and we can't wait to bring you even more options in the future!
Hi Kimberley! Thank you for your lovely 5-star review! āØ We're so happy to hear that you love our lower lash mascara and appreciate the beautiful packaging. Itās fantastic to know it makes you feel specialājust like you are! Weāre excited for you to keep enjoying your lashes!
“I was a little hesitant at first, but I was honestly impressed and blown away with these anime spikes! Despite their shape, the spikes blend in so nicely with traditional extensions/fibers. Theyāre incredibly soft and lightweight, so retention should be a breeze, with no concerns about weighing down the natural lash. Iām so excited to keep working with these!”
Hi Kristen! Thank you for your fantastic 5-star review! āØ We're so glad to hear you were impressed with the anime spikes and that they blend seamlessly with traditional extensions. Your excitement is contagious, and we canāt wait to see the amazing looks you create with them. We appreciate your trust in us and are here to support your lash journey!
“The best lash brand ever! I have loved every single product I have tried from LBLA. The packaging is always beautiful and the products perform as expected and exceeding expectations every time.”
Hi Baily! Thank you so much for your incredible 5-star review! āØ We're absolutely thrilled to hear that you love every product from Lashbox LA and that they consistently exceed your expectations. Your appreciation for our beautiful packaging and product performance truly warms our hearts. We can't wait to keep delivering amazing experiences for you!
Hi Ilana,
I'm so sorry to hear that your lash wash arrived in that condition. Thatās definitely not the experience we want for our customers. We take great care in packaging our products, and itās disappointing to know that we fell short this time.
Please reach out to our customer service team so we can assist you further and ensure this is resolved. Your feedback is crucial for us to improve, and we appreciate you bringing this to our attention.
Hi Tiffany! Thank you for your wonderful 5-star review! š We're so pleased to hear that you love our lashes and adhesives. Your recommendation means the world to us, and weāre thrilled to have you as part of the Lashbox family!
“Glue really didnāt work for me. I tried to see if I was able to return, but decided not to since the process of trying to get a refund was such a headache. Had to include photos, asked all these questions and for proof. I also wasnāt able to ātake a videoā of proof of the glue not working, as I donāt have a stand to self record and am unable to record myself while lashing someone since I use both of my hands. Was too much of a hassle so as a small business owner I just was okay with not getting the $80 something back. Kind of shows a lot about the company if they have such a hard time refunding $80 when they make so much money. Wonāt be repurchasing in the future based on that.”
Hi Mia,
Thank you for sharing your experience. Weāre truly sorry to hear that the adhesive didnāt work out for you and that our return process felt overwhelming.
We completely understand how frustrating it can be when a product doesn't perform as expected. Because adhesives are professional-use items affected by many factors (like humidity, storage, and technique), we do request videos, photos, batch numbers, and environmental details. This information is essential for our quality control team to properly evaluate the issue and ensure we continue to uphold the high standards our customers rely on.
We recognize that capturing a video can be challenging mid-appointment, and we genuinely appreciate the effort you made to reach out. While our policies are in place to protect both our customers and product integrity, we never want the process to feel like a burden. Your feedback is helpful, and weāll be sharing it internally to see where we can improve the experience moving forward.
If youād ever like to revisit this with us, weāre here to help in any way we can.
“There was a persons hair attached under the label of the glue. It was very long and hanging off of the bottle. They had to have seen it when packaging. Gross”
Hi Lindsey,
Thank you for bringing this to our attention. We sincerely apologize for the oversight with the glue packaging. Our team strives to maintain the highest standards of cleanliness and quality, and we understand how this situation could be frustrating. Your feedback is important, and weāll ensure this is addressed with our packaging team.
If you have any other concerns or need assistance, please feel free to reach out.
Warm regards,
Team Lashbox LA
Hi Evie! Thank you so much for your amazing 5-star review! āØ Weāre thrilled to hear that our products are essential for your job and that you love the quality and aesthetics we strive to provide. Your support means everything to us, and weāre here to help you shine in your artistry!
“Iāve never done or received bottom lashes & these are amazing! I had my lash tech put them on me for my wedding last week, & I love them! Iām going to start offering them to my clients now! Thanks so much!”
Hi Jennifer! Thank you for your fabulous 5-star review! āØ Weāre so excited to hear how much you loved the bottom lashes for your special day! Itās wonderful that youāre inspired to offer them to your clients now too. Your enthusiasm brings us so much joy, and weāre thrilled to be a part of your journey!
Hi Cathy! Thank you for your fantastic 5-star review! āØ We're so happy to hear that you love our mascara! We totally understand the frustration. Unfortunately, this item has been discontinued and will no longer be restocking.
Warm regards,
Team Lashbox LA
“ABSOLUTELY OBSESSED with lash alchemist adhesive. Retention is true to its branding and my lovely lash beauties appreciate the longevity of their lashes. I'm forever a LBLA lash artist because of the products!”
Hi Jessica! Thank you so much for your glowing 5-star review! š Weāre over the moon to hear that youāre absolutely obsessed with our lash alchemist adhesive! Itās fantastic to know that your clients appreciate the longevity of their lashes. Your dedication as a LBLA lash artist means the world to us, and weāre thrilled to support your artistry!
“Iāve been a lash artist for 11 years and tried just about every brand and nothing beats LashBox. Their products have been my saving grace, not just for the quality of their lashes and adhesive, but because they actually teach you how to use them. Their website and resources are super informative, and ordering is always smooth and stress free. After all these years, theyāre still my number one.”
Hi Laura! Thank you so much for your incredible 5-star review! š We are absolutely thrilled to hear that after 11 years, Lashbox is still your top choice! Your feedback about our quality and educational resources makes us so proud. We're here to support your artistry every step of the way, and we canāt wait to continue being your go-to for all things lashes!
