“My most recent purchase was the Alchemist Adhesive and the Flower Power lashes & I instantly fell in love with both! The adhesive works wonders in my humidity and the Flower Power lashes fan so easily!”
Hi Jennifer! Thank you for your fantastic 5-star review! ✨ We’re so delighted to hear that you’re loving both the Alchemist Adhesive and the Flower Power lashes! It’s wonderful to know our products are performing well for you, even in humidity. Your enthusiasm truly inspires us, and we can’t wait to keep bringing you amazing lash experiences!
Warm wishes,
Team Lashbox LA
Hi Anna! Thank you so much for your fabulous 5-star review! ✨ We’re overjoyed to hear that you love every single product and how well they create amazing sets together. Your excitement truly inspires us, and we can’t wait to continue bringing you even more stunning lash experiences!
Warm wishes,
Team Lashbox LA
Hi Dwanna! Thank you so much for your wonderful 5-star review! ✨ We’re thrilled to hear you love our products, and it truly makes us happy to know it’s making a positive impact on your experience. Your support means everything to us, and we can’t wait to continue serving you with amazing products!
Warm wishes,
Team Lashbox LA
Hi there Juliana,
We’re really sorry to hear that your experience with us has led to such dissatisfaction. Your feedback is important to us, and we’re always looking to improve. While I appreciate your response, I do want to once again note the return policy for you, as stated in our previous messages: We offer full refunds on items that have not been opened or used. If an item has been used, we’re happy to provide store credit or replacements due to sanitary reasons.
In your return request, the item was marked as unused, but when we received it, some lashes were missing and a strip had been removed. We also want to reassure you that all products are carefully inspected before shipping to ensure they are new and unopened.
We’d be glad to offer store credit in this case, and we truly hope to have the chance to make it right in the future.
Warm regards,
Jazmine
Hi Maddie! Thank you so much for your amazing 5-star review! ✨ We’re thrilled to be your go-to for all your lash products and absolutely love that you’re enjoying everything we have to offer. Your support means the world to us, and we can’t wait to keep providing you with the best!
Hi Natalia,
Thank you for taking the time to share your experience with the alchemist glue. I’m sorry to hear that it didn’t meet your expectations in terms of retention. We aim for our products to deliver great results, so it’s disheartening to learn that this wasn’t the case for you.
Your feedback is really valuable to us, and I will be sure to share your comments with our development team. If there’s anything else you’d like to discuss, or if you need assistance, please feel free to reach out.
Warm regards,
Team Lashbox LA
“The website showed an item that was no longer available and will not be restocked. I was sent an alternate item which I did not want. I am in the process of returning the unwanted item. When I spoke with Customer Service, they were incredibly rude.”
Hi Kathleen,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing your order and the packing slip, we confirmed that the item shipped was the item selected during checkout. The product you mentioned (black mascara) has indeed been discontinued for several months now and was not available for purchase at the time of your order.
We also reviewed the interaction with our Customer Service team and found that our representative maintained a courteous and professional tone throughout the conversation.
That said, we understand that receiving an item you weren’t expecting can be frustrating, and we’re glad to see you’ve initiated a return. If there’s anything further we can do to assist, please don’t hesitate to reach out directly. We’re always here to help.
Thank you for your patience.
Warm regards,
Team Lashbox LA
Hi Angela! Thank you so much for your amazing 5-star review! ✨ We are thrilled to hear that you love everything about Lashbox LA and appreciate the high quality of our products. Your support means the world to us, and we’re excited to continue providing you with top-notch items that inspire your beauty journey!
Warm wishes,
Team Lashbox LA
“What a quality company. I get my regular lash products here and then continue to find more things that work for my clients like beauty products that are lash extension safe! Thanks”
Hi Daphne! Thank you so much for your fantastic 5-star review! ✨ We're delighted to hear that you love our quality products and appreciate the beauty items that are safe for lash extensions. Your commitment to finding the best for your clients truly shines, and we’re thrilled to be a part of your journey!
Warm wishes,
Team Lashbox LA
“I have to say I loved the bottom lashes. I feel like I should work harder on the application; it's a huge plus for the service. Like the Be Naked Restorative Cleansing and Michellar Water, I really liked the texture of both, and they're very delicate and pleasant for my clients. I feel like I'm doing five-star work with these products.”
Hi Omayra! Thank you for sharing your glowing 5-star review! ✨ We're so glad to hear that you loved the bottom lashes and enjoyed the texture of our Be Naked Restorative Cleansing and Micellar Water. It’s wonderful to know that our products help you feel like you’re delivering five-star work to your clients. Your commitment to perfecting your application is truly inspiring, and we’re here to support you on this journey!
Warm wishes,
Team Lashbox LA
“Hi girls I know that the packaging is lovely and very dedicated I understand the quality of the package but I think that the shipping is a little high, I could add an extra product with that shipping amount”
Hi Tanya! Thank you for your thoughtful 5-star review! ✨ We truly appreciate your kind words about our packaging and the quality we strive for. We understand that shipping costs can feel a bit high, and we're always looking for ways to improve the shopping experience for our wonderful customers like you. Your feedback is invaluable to us!
Warm wishes,
Team Lashbox LA
Hi Katrina! Thank you for your wonderful 5-star review! ✨ We're absolutely thrilled to hear that you're obsessed with our products and that they’ve become your go-to! Your enthusiasm for Lashbox LA truly brightens our day, and we can't wait to continue supporting your lash journey!
Warm wishes,
Team Lashbox LA
“10000/10 recommend.
I absolutely love your lashes, ima D Curl girl.
I recently tried your clusters & they are amazing.
All the glues work great.
I just tried your premade fans, they aren’t as thick as I would like them to be but packaging is so neat, easy to use.”
Hi Tiara! Thank you so much for your incredible 10,000/10 recommendation! 🌟 We’re thrilled to hear that you love our lashes and that you’re enjoying the clusters. It’s great to know that our glues are working well for you too! We appreciate your feedback on the premade fans—your input is super helpful as we continuously look to improve our products. Thanks for being a part of our Lashbox LA community!
Warm wishes,
Team Lashbox LA
Hi Stella! Thank you for the fantastic 5-star review! ✨ We're so happy to hear that you love our lash wash and that it cleanses your lashes without any irritation. It's great to know that the scent and longevity are a hit for you too! Your support means everything to us!
Warm wishes,
Team Lashbox LA
Hi Aileen! Thank you for the amazing 5-star review! 🌟 We're absolutely thrilled to hear that you've found your perfect match with us and don't plan on looking anywhere else. Your loyalty means the world to us, and we're excited to have you as part of the Lashbox LA family! 💖
Warm wishes,
Team Lashbox LA
Hi Julie! Thank you for the amazing 5-star review! 🌟 We're so thrilled to hear that you're experiencing such great retention with our LBLA Camo & Omega adhesives, along with the primer and bonder. Your commitment to using our products means the world to us, and we’re excited to support your spa's success!
Warm wishes,
Team Lashbox LA
“I wish Customer Service was more available. Every time I call they’re unable to answer during business hours. I am missing a package that was possibly stolen and am still waiting for someone to respond if I’m going to get a replacement of the lash trays. This kitten rainbow lash tray was going to be used for a pride month lash set and unfortunately I was unable to do the set because my package is missing. I was able to turn the experience around for my client but I would appreciate a replacement of the lash trays and a refund at this point as well. Not happy with the service as it is hard to get ahold of someone.”
Hi Virginia,
Thank you so much for sharing your experience with us. I am truly sorry to hear about the difficulties you encountered reaching our customer service and that your package went missing. We understand how frustrating this must have been, especially given the significance of Pride Month. Please know that your concerns are important to us.
I see that you contacted us on a Saturday, which is outside of our regular business hours, as our company is closed on weekends and holidays. I also wanted to note that we encourage our customers to purchase package protection to prevent potential delays. Without this protection, there is typically an additional two-week delay due to the claims process with shipping carriers.
As a one-time courtesy, I see that we have already gone ahead and replaced your package. We truly appreciate your feedback, as it helps us continuously improve our response times and the overall customer experience. We are here to support you and are committed to resolving your issue as quickly as possible.
Thank you for your patience.
Warm regards,
Team Lashbox LA
“I absolutely love LBLA and fell in love with their brand and products and all that they stand for when I first became a lash artist and I’m so proud to be partnered with them. 🤍”
Hi Ashlee! Thank you so much for the beautiful 5-star review! 🤍 We're absolutely thrilled to hear how much you love Lashbox LA and everything we stand for. Partnering with passionate lash artists like you makes our work all the more rewarding. We're so proud to have you on this journey with us!
Warm wishes,
Team Lashbox LA
“This is a must-have on my lash cart! It’s amazing for cutting down on fumes, especially on those high-humidity days. I use it every single time I lash—it’s a staple I can’t go without!”
Hi Iyla! Thank you for the fantastic 5-star review! 🌟 We're so glad to hear that our product has become a staple in your lash cart and helps cut down on fumes, especially on those tricky high-humidity days. Your satisfaction means so much to us, and we're proud to have you as part of the Lashbox LA family!
Warm wishes,
Team Lashbox LA
“Time and time again LBLA blows me away with their product quality. Thank you for inventing the best products to make my lashing as smooth as possible!”
Hi Brianna! Thank you for the incredible 5-star review! 🌟 We're beyond thrilled to know that our products continue to impress you and make your lashing experience so smooth. Your support and enthusiasm keep us motivated to create the best for lash artists like you!
Warm wishes,
Team Lashbox LA
