Hi Nichole! Thank you for your amazing 5-star review! 🌸 We’re so glad to hear that you love our Flower Power lashes and that they’re perfect for pinchers! Your kind words about the quality and color mean so much to us. We're here to keep you happy with all your lash needs! 💖 Can’t wait to see you again at Lashbox LA!
Hi Kelly! Thank you for your adorable 5-star review! 🌟 We’re thrilled to hear that you love our packaging and consider us your favorite brand! Your support makes all the hard work worth it, and we can’t wait to keep bringing you products that make you smile! 💖 See you again soon at Lashbox LA!
“I consider this brand to be high quality and high performing. Everything from the primers, lashes, adhesive, tweezers, and bond works hand in hand making our lashing life easier. I don’t need to source products from different places, lashbox has everything I need.”
Hi Jinley! Thank you for your fantastic review! 🌟 We're delighted to hear that you find our products high quality and high performing! It means so much to us that everything from primers to adhesives is making your lashing experience easier. We're thrilled to be your one-stop shop for all your lashing needs! 💖 We appreciate your support and can’t wait to see you again soon at Lashbox LA!
“i made a $200+ purchase and only recieved 4 items that took 2 WEEKS to get to my house, costumer service rep Jazmine SUCKS. shes was not friendly nor compassionate over the matter, instead she wanted to give me 1000 reasons why its not LASHBOXLA's fault and basically its my problem because they 'delivered' my package on time. which was far from the truth. i have done trainings and spent $1000s with this company who cleary doesnt know how to take responsibility or acknowledgement, for these reasons i will no longer be shopping with lashbox la. and i will never recommend them to anyone. POOR SERVICE. and not to mention theyre impossible to get a hold of. just the worst experience ever. i had to demand my items overnight or a full refund, which jazmine instead of just keeping it professional decided to give yet ANOTHER reason why its not their fault. what a horrible representation of this company. DO BETTER !”
Hi Abbie,
Thank you for your feedback! I hope you are doing well. I had the pleasure of assisting you with your order and sincerely apologize if I did not meet your expectations. It is never our intention to cause such disappointment, especially after you have invested so much in our company.
I understand your frustration regarding the delivery timeframe. As you selected free shipping, the delivery fell within the estimated 7-10 business days. While you mentioned FedEx informed you the order was lost, our investigation revealed the order was in transit with a complete scan history.
Regarding the missing items, our warehouse team confirmed that all items were successfully scanned during packing, each verified by its UPC code to ensure accuracy.
Despite this, I wanted to address your concerns and offered a complimentary overnight package for the items you reported missing.
We appreciate your feedback, and while I understand you may feel disheartened, I hope you might consider giving us another chance in the future!
Hi April! Thank you for your awesome 5-star review! 🌟 We're so happy to hear that you love the small brush for your bottom lashes! It really does make a difference, doesn’t it? Your support means the world to us, and we’re thrilled to have you as part of the Lashbox LA family! 💖 Can’t wait to see you again soon!
Hi Lisa! Thank you for your wonderful 4-star review! 🌟 We’re so glad to hear that you love the Alchemist lash glue and primer! We understand that shipping costs can be a concern, and we truly appreciate your feedback. Your support means so much to us, and we hope to continue serving you with our products in the future! 💖 Can’t wait to see you back at Lashbox LA soon!
Hi Natalie! Thank you so much for your amazing 5-star review! 🌟 We're thrilled to hear that our customer service has impressed you! Your satisfaction is our top priority, and we're always here to help with anything you need. We're lucky to have you in the Lashbox LA family! 💖 Looking forward to serving you again soon!
Hi Adianes! Thank you so much for the glowing 5-star review! 🌸 We're thrilled to hear that you loved the Flower Power lashes! Your support means everything to us, and we can't wait for you to try more of our fabulous products! ✨ We’re so glad to have you in the Lashbox LA family! 🫶🏽 Keep shining!
Hi Diana! Thank you for the wonderful review! We're so glad you think our product is fantastic! We appreciate your feedback about the shipping charges, and we’re always looking for ways to improve. Your support means a lot to us, and we hope to continue providing you with exceptional products! 💖 Thanks for being part of the Lashbox LA family! 💖
“I was super excited to use the Alchemist glue on my third day using it and nothing comes out. Its practically new and it already has glue stuck inside. I burp my glue before closing them it should have not done this.”
Hi Yadira! Thank you for reaching out and sharing your experience with the Alchemist glue. I'm really sorry to hear that you're having issues, especially after such a short time. It's important to us that our customers have a smooth experience, and we understand how frustrating this situation can be.
We appreciate your practice of burping the glue before closing, as that can help maintain its quality. We're committed to investigating this issue further to improve our products. Your feedback is crucial, and we want to make sure we address any issues you may have. I see that we have emailed you earlier this morning hoping to trouble shoot the issue. Thank you again for your input!
“I’ve been lashing for 8 years and have tried so many different brands…. NONE have matched up to Lashbox LA’s quality and consistency. I love Lashbox for life and I willll never stray”
Hi Tong! Wow, thank you for the incredible 5-star review! We're beyond thrilled to hear that you've found our quality and consistency unmatched after 8 years in the industry. Your loyalty means the world to us, and we’re so happy to have you as a part of the Lashbox LA family! Here’s to many more years of fabulous lashing together! 💖 Can’t wait to continue serving you! 💖
Hi Gina! Thank you so much for the fabulous review! We're absolutely thrilled to hear that you're obsessed with the Spike Styler! Your enthusiasm makes us so happy, and we can't wait for you to explore even more of our amazing products. Thanks for being a part of the Lashbox LA family! 💖 Keep rocking those lashes! 💖
Hi Amelia! Thank you so much for the amazing review! 🩵 We’re absolutely thrilled that you think our lash products are the best ever! Your support means everything to us, and we can't wait to keep bringing you the fabulous lashes you love. Thanks for being part of the Lashbox LA family! 🩵 Keep shining! 🩵
“LashBox LA is the best out there. Their products are absolutely the best! I am obsessed with their new flower power lashes! They have helped with my speed and made lashing fun again. Can’t forget the newest product the spike styler! This is going to make sets fun and get creative with them.”
Hi Jacqueline! Thank you so much for your fantastic 5-star review! 🌸 We're absolutely thrilled to hear that you're obsessed with our Flower Power lashes and that they've made lashing fun again! The Spike Styler is definitely a game changer, and we can’t wait to see how creative you get with your sets! Your passion for our products inspires us every day. Welcome to the Lashbox LA family! 💖 Keep shining bright!
Hi Ashlee! Thank you so much for the amazing 5-star review! 💖 We're overjoyed to hear that our products have made such a positive impact on your lashing journey! Your support means everything to us, and we can't wait to see how much more you'll love our collection. Welcome to the Lashbox LA family! ✨ Keep shining bright!
“I love Lashbox LA! I’ve been with them since the start of my career since my own lash artists would use their products on me and they felt/looked amazing!”
Hi Jacquelyn! Thank you so much for your amazing 5-star review! 🌟 We're absolutely delighted to hear that you’ve been with us since the early days of your career and that our products have made such a positive impact on your lash journey. Your support means everything to us! We're so glad to have you as part of the Lashbox LA family, and we can't wait to continue providing you with fabulous products! 💖 Keep shining bright!
Thank you for contacting us with your concern, as we always consider our customers’ needs the utmost priority! Our team investigated further, and one of our in-house lash educators carefully counted the loose fans in the same 500-count box. We can confirm that the number of loose fans is accurate.
We value your feedback and will certainly investigate further if this issue persists. For now, please be assured that the loose fans have been accounted for. A member of our customer service team will be reaching out to you shortly via email with a visual representation of the accounted lash clusters to see if we may further assist!
“I love their products. Contacting customer service is a little tricky. But I keep coming back for the things they offer that you can’t find anywhere else.”
Hi Caycee! Thank you so much for the great 4-star review! We’re really glad to hear that you love our products and appreciate the unique offerings we provide. We’re always working to improve our customer service experience. Your support is invaluable to us, and we can’t wait to continue providing you with unique items you adore! 💖Can’t wait to see you back for more amazing finds! 💖
Hi Keyana! Thank you for your 3-star review! We're thrilled to hear that the invisible genius adhesive is working well for your clients. Your feedback is important to us, and we’d love to hear more about your experience as you continue to use it. If there's anything we can do to enhance your experience further, don't hesitate to reach out. We appreciate your support and look forward to helping you achieve even more amazing results! 🖤
¡Hola Paola! ¡Muchísimas gracias por tu excelente review de 5 estrellas! Nos alegra saber que has tenido una experiencia tan positiva y que valoras la rapidez y responsabilidad de nuestro equipo. Tu apoyo es muy importante para nosotros, y estamos aquí para seguir ofreciéndote el mejor servicio. ¡Esperamos verte de nuevo pronto! 💖
