Hi Audrey! Thank you so much for your amazing 5-star review! ✨ We are thrilled to hear that you love our lashes and appreciate the quality at a great price! It’s exciting that you’ll be offering this service at your salon – your stylist is lucky to have such a wonderful practice model! We can't wait to see how everything turns out.
Hi Holly! Thank you for your amazing 5-star review! ✨ We're so glad to hear you're loving our products and glue – it means the world to us! We're thrilled to be your forever go-to and can’t wait to keep providing you with all the lash essentials you need.
Hi Myrtle! Thank you so much for your fantastic 5-star review! ✨ We're thrilled to hear that you love the products you purchased, especially the flower lashes and black liner! Your support means the world to us, and we can’t wait to see how you enjoy using them!
Hi Jaymel! Thank you for your fantastic 5-star review! ✨ We’re so glad to hear that you enjoy our products, even if the price point is a bit high. We strive to provide the best quality for our customers, and your feedback is invaluable to us. We appreciate your support and hope you’ll continue to enjoy everything we have to offer!
Warm wishes,
Team Lashbox LA
Hi Pilita! Thank you so much for your incredible 5-star review! ✨ We’re beyond thrilled to hear that you’ve been part of the Lashbox LA family for 8 years and are still going strong! Your loyalty means everything to us, and we can’t wait to continue providing you with all the lash love you deserve.
Warm wishes,
Team Lashbox LA
Hi Gillian! Thank you for your lovely 4-star review! ✨ We’re delighted to hear that you appreciate our clean products and fast shipping. Your support truly motivates us to keep providing quality you can trust. We look forward to serving you again soon!
“Needed some lash clusters and a few extra items needed for a wedding and it delivered right on time. I have tried a few items and I will definitely be back for more. Also love the packaging!”
Hi there! Thank you so much for your amazing 5-star review! ✨ We’re thrilled to hear that our lash clusters and items arrived right on time for your wedding. It’s wonderful to know you loved the packaging, too! We can’t wait to welcome you back for more fabulous finds.
Hi Chelsea! Thank you for your awesome 5-star review! ✨ We’re thrilled to hear that our lash products are your favorite and that they consistently deliver great results for your clients. Your satisfaction means the world to us, and we can’t wait to keep supporting your lash journey!
Hi Jaklen! Thank you so much for your wonderful 5-star review! ✨ We're thrilled to hear that you enjoy working with Lashbox LA and find it easy to use our lashes. Jazmine truly is a gem, and we're glad you had such a positive experience. We appreciate your kind words and look forward to serving you again!
Warm wishes,
Team Lashbox LA
“This is absolute the best fluffy dry shampoo for your lash extensions! It will leave your lashes fluffy and clean and will extend your extension wear. I recommend it along with the shampoo! I use both!”
Hi Andrea! Thank you so much for your wonderful 5-star review! ✨ We’re thrilled to hear that you find our fluffy dry shampoo perfect for your lash extensions, and that it leaves your lashes feeling fluffy and clean! Your recommendation means a lot to us, and we love that you’re enjoying both products together.
Warm wishes,
Team Lashbox LA
Hi Stephani! Thank you so much for your amazing 5-star review! 🧡 We’re absolutely thrilled to hear that Lashbox LA is your favorite! Your love and support mean the world to us, and we can’t wait to keep bringing you the best in lashes!
Warm wishes,
Team Lashbox LA
“My most recent purchase was the Alchemist Adhesive and the Flower Power lashes & I instantly fell in love with both! The adhesive works wonders in my humidity and the Flower Power lashes fan so easily!”
Hi Jennifer! Thank you for your fantastic 5-star review! ✨ We’re so delighted to hear that you’re loving both the Alchemist Adhesive and the Flower Power lashes! It’s wonderful to know our products are performing well for you, even in humidity. Your enthusiasm truly inspires us, and we can’t wait to keep bringing you amazing lash experiences!
Warm wishes,
Team Lashbox LA
Hi Anna! Thank you so much for your fabulous 5-star review! ✨ We’re overjoyed to hear that you love every single product and how well they create amazing sets together. Your excitement truly inspires us, and we can’t wait to continue bringing you even more stunning lash experiences!
Warm wishes,
Team Lashbox LA
Hi Dwanna! Thank you so much for your wonderful 5-star review! ✨ We’re thrilled to hear you love our products, and it truly makes us happy to know it’s making a positive impact on your experience. Your support means everything to us, and we can’t wait to continue serving you with amazing products!
Warm wishes,
Team Lashbox LA
Hi there Juliana,
We’re really sorry to hear that your experience with us has led to such dissatisfaction. Your feedback is important to us, and we’re always looking to improve. While I appreciate your response, I do want to once again note the return policy for you, as stated in our previous messages: We offer full refunds on items that have not been opened or used. If an item has been used, we’re happy to provide store credit or replacements due to sanitary reasons.
In your return request, the item was marked as unused, but when we received it, some lashes were missing and a strip had been removed. We also want to reassure you that all products are carefully inspected before shipping to ensure they are new and unopened.
We’d be glad to offer store credit in this case, and we truly hope to have the chance to make it right in the future.
Warm regards,
Jazmine
Hi Maddie! Thank you so much for your amazing 5-star review! ✨ We’re thrilled to be your go-to for all your lash products and absolutely love that you’re enjoying everything we have to offer. Your support means the world to us, and we can’t wait to keep providing you with the best!
Hi Natalia,
Thank you for taking the time to share your experience with the alchemist glue. I’m sorry to hear that it didn’t meet your expectations in terms of retention. We aim for our products to deliver great results, so it’s disheartening to learn that this wasn’t the case for you.
Your feedback is really valuable to us, and I will be sure to share your comments with our development team. If there’s anything else you’d like to discuss, or if you need assistance, please feel free to reach out.
Warm regards,
Team Lashbox LA
“The website showed an item that was no longer available and will not be restocked. I was sent an alternate item which I did not want. I am in the process of returning the unwanted item. When I spoke with Customer Service, they were incredibly rude.”
Hi Kathleen,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing your order and the packing slip, we confirmed that the item shipped was the item selected during checkout. The product you mentioned (black mascara) has indeed been discontinued for several months now and was not available for purchase at the time of your order.
We also reviewed the interaction with our Customer Service team and found that our representative maintained a courteous and professional tone throughout the conversation.
That said, we understand that receiving an item you weren’t expecting can be frustrating, and we’re glad to see you’ve initiated a return. If there’s anything further we can do to assist, please don’t hesitate to reach out directly. We’re always here to help.
Thank you for your patience.
Warm regards,
Team Lashbox LA
Hi Angela! Thank you so much for your amazing 5-star review! ✨ We are thrilled to hear that you love everything about Lashbox LA and appreciate the high quality of our products. Your support means the world to us, and we’re excited to continue providing you with top-notch items that inspire your beauty journey!
Warm wishes,
Team Lashbox LA
