Thank you so much for your fantastic review, Evie! We're thrilled to hear that you find our Flower Power True Matte Lashes easy to fan out and that they make your application process quicker. Your feedback truly brightens our day!
“Worst lashes ever! I’m an eyelash technician with 14 years of experience, and I’ve never seen such cheap, low-quality lashes. All my clients had fallout, I had to redo every set, and customer service with Jasmine was unhelpful. She has to seek help .”
Hello Hermine,
Whilst we appreciate all of our customers' valuable feedback, I must respectfully share that as the supervisor of Customer Service at LBLA, it is disappointing that you feel the need to state something so discourteous as my associate Jazmine "has to seek help." As I treat all our customer concerns with the utmost importance, I personally took the time to fully review your inquiry and immediately investigated your claim of our lashes being "defective." I had one of our highly-skilled in-house lash specialists test every single box of lashes that you returned to us, and she deemed them in perfect working condition. We provided videos and photos to you directly, demonstrating this.
I also want to reiterate that your return request did not fit within our Policy guidelines. We are able to provide refunds for products returned to us that are un-used and in the allowed time frame; yours were well-used, with over half of some boxes missing and past the return window. However, because we always strive for customer satisfaction, Jazmine made an exception to our policy and still sent you a partial store cash credit.
I understand your frustration with retention issues, and our team is always happy to troubleshoot with you.
Thank you again sincerely for taking the time to express your thoughts. Please let us know if there's anything else we can assist with.
All the best,
Audrey
Thank you so much for your wonderful 5-star review! ✨ We’re thrilled to hear you love our products, and it truly makes us happy to know it’s making a positive impact on your experience. Your support means everything to us, and we can’t wait to continue serving you with amazing products!
Warm wishes,
Team Lashbox LA
Thank you so much for your wonderful review, Celeste! We're thrilled to hear that you love our Flower Power True Matte Lashes. Your feedback about their quality truly brightens our day! Keep enjoying those gorgeous lashes, and thank you for being such a loyal customer! 💖
