Thank you so much for sharing your experience! We’re thrilled that our lashes are a staple in your spa, and we hear you on the single-length tray request — we’ll pass that along to the product team for future consideration. If there’s a specific length you’d like to see more of, feel free to share and we’ll note it.
Kind regards,
Team Lashbox LA
Hi Ellie! One of our In House Lash Specialists will be reaching out via email to find out what went wrong with our Pretty Little Y's for you and get a new tray sent out to you! Thank you so much for your valuable feedback!
