Hi Tinesha,
Thank you for your feedback. We’re sorry to hear that the adhesive didn't provide the lasting hold you were hoping for. We understand how important it is for products to perform reliably, and we appreciate you bringing this to our attention. Your experience is important to us, and we'd love to learn more about your application process to see how we can assist. Please look out for an email from our team who will be reaching out to you directly.
Best,
LBLA Team
“I’ve written a review on this product already as it is very awful and doesn’t last at all. I was followed up on my review with a response from your company offering another adhesive. I responded with a “yes” to the offer and haven’t been responded to or sent another adhesive. For how loyal of a customer I’ve been to this company for going on 5 years, I would have expected more of a considerate action from LBLA. Very very disappointed.”
Hi there Felicia,
Thank you for taking the time to voice your concerns. We're genuinely sorry to hear that your experience with our Precision Bond False Lash Adhesive did not meet your expectations. Your loyalty over the past five years means a lot to us, and we sincerely apologize for any inconvenience caused by the lack of follow-up on our part. We want to ensure you feel valued and heard, so I will escalate your feedback to our customer service team to make sure they reach out to you promptly regarding the adhesive offer. We appreciate your patience and hope to turn this experience around for you.
Best,
LBLA Team
“Glue is not a very good formulation at all. No matter how you open it, the glue gunks up and leaks and gets easily caked around the cap, just like the 2 sided glue I’ve already tried. I’ve only used this twice. Will only be able to get a couple of good uses out of this glue that doesn’t keep the lashes on well either. Wouldn’t recommend.”
Hi Felicia,
Thank you for your feedback, and I’m sorry to hear that you had such a frustrating experience with our Precision Bond False Lash Adhesive. It’s concerning to hear about the consistency issues and that the glue didn’t perform as expected. Your comments are important to us, and we’ll be sure to pass them along to our product team for review. If there’s anything we can do to assist you further or if you have any other questions, please feel free to reach out. I would be happy to send you another. We appreciate your input and hope to improve your experience in the future!
