“The quality of your products are great. This is the fist time I’ve really been disappointed. The fans were not closed at the end but rather spread apart (a little) and did not dry properly so they were clumped with other fans. I thought this was just a fluke but it was the same with the other size I purchased.”
Thank you so much for your honest feedback and for your kind words about the quality of our products. We truly appreciate you taking the time to share your experience.
We’re very sorry to hear about the issue with the fans not being properly closed and dried. That is not the standard we aim for, and we completely understand your disappointment—especially since it happened with both sizes you purchased.
We want to let you know that we’ve received your emails, and Jazmine is currently assisting you directly to make this right. Your feedback has also been shared with our production and quality control teams so this can be addressed moving forward.
Thank you again for bringing this to our attention and for your continued support. We truly value you and appreciate the opportunity to improve.
