Thank you so much for sharing your feedback — we truly appreciate it. We’re very sorry to hear that your recent tools didn’t meet your expectations. Because all of our tweezers are handcrafted, there can be slight variations from one to the next, but you should never receive anything that isn’t performing well.
If you ever experience an issue with a product, please reach out to our customer service team — we would be absolutely delighted to help. We simply ask for a short video or photos so we can see what’s happening, and if the tool is defective, we’re more than happy to provide an exchange or a refund.
Thank you again for taking the time to review, and for being part of the Lashbox LA family.
Hi Crystal,
Thank you for your honest feedback. We're sorry to hear that the tweezer felt slippery while you were using it. Your experience is important to us, and we take customer concerns seriously. We always aim to provide high-quality products, and we appreciate your input as it helps us improve. If you have further questions or would like assistance with anything else, please don’t hesitate to reach out.
Warm regards,
Team Lashbox LA
Thank you so much for your glowing review, Stephanie! We're thrilled to hear that our Satin Silver J-Pro Tweezer is your favorite and that it works perfectly for your bouquet method. Your feedback truly makes our day!
Warm wishes,
Team Lashbox LA
Hi Sarah! We would love to send you a replacement tweezer as it sounds like the one you received may have been damaged in transit - please check your inbox as one of our In House Lash Specialists will be reaching out to you directly to help facilitate this! Thank you so much for your invaluable feedback, and continuing to choose Lashbox LA!
“love this tweezer!!! super sharp point for fanning on the strip & nice grip for pinching smaller diameters! lbla tweezers will always be my favorite! the comfortable grip and minimal tension makes lashing a breeze!”
