“Really useful to have a fertilizer specifically for my soil type (sandy) and needs (long lasting). Came promptly and very easy to use with my drop spreader.”
Thank you for your feedback. We’re sorry to hear that the VAT information was not clear enough during your purchasing journey.
We understand that seeing an additional charge at the final stage of checkout can be frustrating, and we appreciate you bringing this to our attention. This is something we will look into.
“The packaging was poor: Unfortunately, the box containing my order arrived opened at the top and the plastic bag containing the Extra-Long fertiliser had split open, relasing about a quarter of the contents had spilled into the box. Fortunately, very few fertiliser pellets had escaped from the box (despite it having holes at the bottom and it being poorly held together). I managed to get most of them back into the bag. I don't know if this problem was due to rough handling of the package by the courier, but I'd recommend that Lawnsmith review their packaging for items such as this. Other than this, the item arrived quickly.”
Hi Roger
We appreciate you taking the time to share your feedback, however we are sorry to hear that your order has arrived damaged. Had we have known, we would have raised this with courier and reimbursed any lost product.
I have also reached out via email, and hopefully we can get this resolved as quickly as possible.
Regards
Laura
