“Contacted your office post delivery. Spoke to one of your advisers. Although the product dissolves well it is impossible to measure out an accurate amount on account of its crystalline form. Had to crush the larger lumps before measuring and dissolving. The old form which was in fine powder form was much easier to use.”
Thank you for taking the time to leave your feedback. I am sorry that you are unhappy with the new Ferrous Sulphate. We’ve recently upgraded to a new supplier, and while the texture may appear slightly different from what you’re used to, the product itself remains unchanged in terms of quality and effectiveness. Each batch is thoroughly tested, and we’ve found that it performs just as reliably. Typically, after a few minutes of stirring in lukewarm water, the product fully dissolves as expected.
We understand that consistency is important, and again, we appreciate you taking the time to share your feedback. If you have any further questions or concerns, please don’t hesitate to reach out to us via email at customersupport@lawnsmith.co.uk.
“I have been using Lawnsmith ferrous sulphate for years, its always been 5 stars but this year when i complained that my usual free flowing, easily dissolvable product has been replaced by a green, lumpy and difficult to dissolve product. I was told they had upgraded to this product and i should dissolve it in warm water....fine if you have access to warm water but as a gardener my customers are not always available to provide it. as for doing the job in hand i dont feel it is as efficient as the previous product
If i can find another supplier of the old version i will.”
Thank you for taking the time to share your feedback. Dissolving this in warm water helps it mix more easily, although we understand this isn’t always practical for everyone, especially professional users, and we apologise that this does not meet your expectations at this time.
Your comments have been noted and passed on to the team for review. Feedback from long-term customers helps guide us for future product decisions.
We appreciate you taking the time.
“Easy to administer although does require a good stir to get it fully dissolved in the water. Using a rucksack spray I sprayed all the lawns and within weeks I got 2 comments regarding how green the grass was, indeed one said 'sounds silly but the grass looks so green'.”
Thank you for your feedback! We’re glad to hear the fertiliser worked so well and that your lawns are getting noticed for their greenness! 🍃⭐👌We appreciate you sharing your experience and for the 5 stars!
