“It was not as per our expectations. It is very soft, and if a heavy person sleep on it he will dip inside. I ask for exchange and I explained that we are not satisfied with it, and I got a replay of ( we can’t exchange it ). Unfortunately, this is our experience.”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
