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LOFT Reviews

4.3 Rating 111 Reviews
83 %
of reviewers recommend LOFT
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Anonymous
Anonymous  // 01/01/2019
Love my Robin Day Polo chairs. They look great in my new little coffee spot in my new flat. OK the finish isn’t perfect but they are robust and extremely good value. Delivery was great too. The company was happy to rearrange to a date of my convenience.
LOFT 5 star review on 13th September 2024 LOFT 5 star review on 13th September 2024 LOFT 5 star review on 13th September 2024 LOFT 5 star review on 13th September 2024
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Posted 2 months ago
Josh, Ben and Gordana are always incredibly helpful, quick and efficient. Their customer service is 10/10 and I have zero complaints or criticism to provide. Delivery is really quick and installation is usually completed same day. Thank you Josh, Ben and Gordana for your conistently great customer service and care.
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Posted 4 months ago
There was a glitch on their new website with pricing so I emailed and within 24 hours received a very helpful reply. I ordered the Dixie chair online, which i'd already sat on in Kampus Gneral Store, Manchester, and emailed to ask if I could collect from their warehouse in Manchester. Again received a prompt reply and also spoke to someone on the phone and arranged a collection removing shipping fee. So, great customer service all round! And I already know the chair is very comfertable. Well done LOFT!
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Posted 5 months ago
Amazing customer service both in store and over the phone. Friendly and prompt service
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Posted 6 months ago
Good and excellent
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Posted 8 months ago
Jasmin Marshall was very polite, helpful and super quick with her repsonses.
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Posted 8 months ago
It's always great working together with the LOFT team. They are excellent in communication and always keep me up to date about what's going on. I always enjoy working with Angharad Matthias, Milo Mussendan, and Ashlie Bullas. They are the best!
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Posted 8 months ago
Great customer service from Jasmin the sales agent very helpful and the installer were excellent!
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Posted 8 months ago
Thanks for the qualified furniture and kind staff.
LOFT 5 star review on 7th March 2024 LOFT 5 star review on 7th March 2024 LOFT 5 star review on 7th March 2024
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Posted 9 months ago
Amazing service, and quick turn around!
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Posted 9 months ago
Fantastic service and product. Thank you
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Posted 9 months ago
Great customer service!
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Posted 9 months ago
Love LOFT! use them all the time
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Posted 9 months ago
Loft were excellent, I have recommended them to others, and will continue to do so. Although they did spell Alan with two lls
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Posted 10 months ago
sometimes is a little bit slowly.
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Posted 10 months ago
LOFT are reliable, trustworthy and work with integrity. I always have a great experience with LOFT and they always provide great support and advice. I worked closely with Gordana who is exceptional in her role and I couldn't recommend more highly. Thank you for all your hard work!
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Posted 10 months ago
Always use Loft and have been doing for last 20 years
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Posted 10 months ago
Excellent customer service. I amended the order twice right up to the night before delivery and the team were super cooperative and got the order exactly right.
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Posted 10 months ago
Super efficient. Ordered on Thursday delivered on Friday. Wow. Delivery guys excellent - polite charming and efficient. Took off packaging and removed old mattress. A*.
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Posted 10 months ago
Really excited to own this sofa. The team has been incredible helpful and was on time with the delivery.
LOFT 5 star review on 29th January 2024
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Posted 10 months ago
LOFT is rated 4.3 based on 111 reviews