“I ordered two King Sized beds and the deliverey was two double beds. I did not notice at the time as the beds went into storage. I rang the help line but could not get through and was forced to leave a message, which I did including my name and phone number. I have not had a call back.”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
“Hmmm, could be good but just not cutting it.
Late deliveries.
Missing and damaged items.
Very slow, disorganised customer service.
Unfortunately I wouldn't be keen on repeating my experience with them.
It was the first and will be the last.”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
“The staff are friendly enough but when it came to ordering, many items were not available so had to choose other items but our main issue was that they had to come back 3 times due to either delivering half an item or items being damaged. It's been a painful experience and we wont be using them again as a business unfortunately.”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
