Hey, Really sorry to hear this Kerry. Please can you send us more information along with your order number to help@lostuniverse.com where the team will be able to assist you further with this. Many thanks.
“Great price compared to other places and fast delivery. But it’s a bit of a faff to use, be sure to read instructions thoroughly and plan in advance.. you can’t just decide to make one on a whim. You also need syrup, salt and ice.”
