“Came smashed, you offered to replace it but a few days later you refunded me instead. I actually wanted the item. Also you have signed me up to your mailing list which I absolutely did not ask you to do.”
We're so sorry to hear that the order wasn't everything that you were expecting. We will contact you privately to solve this issue as quick as possible.
“Ordered originally, came smashed. Had another sent out and the box was destroyed. Spoke 2 different customer service people, first one was really helpful, the second refused to tell me what info I was asking for unless I provided a picture to her that I have returned the broken one (I asked if I could send it back, I wasn't told to originally in order to get my replacement). Second one turned up in a better condition but the actual casing it's stored in was damaged. Both deliveries had a lack of bubble wrap in the boxes, as well as the fault of actual delivery service for the internal and external damages.”
Thank you for leaving a review! We are sorry to hear that you received damaged item. Please can you contact us at help@lostuniverse.com so we can help you further.
Kind regards,
Los Universe customer service team
