“My parcel come and was opened and re- sealed with lost universe tape the box was too small for the item I ordered and was missing, luckily it wasn’t in there as after paying for more to be delivered the item would of been damaged due to the poor packaging, I sent a request for a refund or replacement after showing video footage prio to opening and the results of what I found (was just an empty box) they had to do an investigation on the item, concluded it was an error of some kind and told me I would get a replacement but still after almost 2 weeks nothing and no more replies back to my emails no refund and no item tbh seeing this was promoted by the maker of the item I was after to use this company I’m kind of disappointed! I should of just waited till my local menkind had them in stock. Not a happy bunny at all!”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
