Hi there! We apologise for the disappointing experience you had with our product. :( Your feedback is crucial to us, and we take it seriously as we constantly strive to improve our products and customer satisfaction. We regret that the item did not meet your expectations, and we understand how important it is for the product to match the photos and fit comfortably. Please know that your feedback will be shared with our design and quality control teams to ensure that we address any discrepancies in product presentation and fit. If you haven't already initiated a return, our customer support team at hellohk@olovebonito.com is here to assist you with the return process. We want to make sure you have a hassle-free experience when returning the item. Again, we sincerely apologise for any inconvenience caused. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Hi there! We apologise for the disappointing experience you had with our product. :( Your feedback is crucial to us, and we take it seriously as we constantly strive to improve our products and customer satisfaction. We regret that the item did not meet your expectations, and we understand how important it is for the product to match the photos and fit comfortably. Please know that your feedback will be shared with our design and quality control teams to ensure that we address any discrepancies in product presentation and fit. If you haven't already initiated a return, our customer support team at hellohk@olovebonito.com is here to assist you with the return process. We want to make sure you have a hassle-free experience when returning the item. Again, we sincerely apologise for any inconvenience caused. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
“The dress was overall really nice. Quite a thick material, not itchy, and flowed well. For those with a smaller bust, you may not fill in the top portion as much, which is a little awkward with the open sides, but still acceptable.
If you are buying internationally (as I was), please do keep in mind the unfriendly return and exchange policy. It would've cost me more to return or exchange my items, so make sure you would be willing to keep the item no matter the fit/style/material etc.”
