Hello there! Thank you for your feedback on your recent order. We apologize for any inconvenience caused by the sizing and material of the items. :( Your comfort is essential to us, and we will work on improving our product offerings based on your input. Regarding the return policy, we want to clarify that we do offer refunds via the original mode of payment for LBUS orders only, not just store credit. :) We will also review and clarify our policy to ensure it is more transparent. As for the return fee, we apologize for any confusion - we do our best to minimize costs and offer the best value to our customers. We will reevaluate our return fee structure to ensure it aligns with the best industry practices. If there's anything else we can do to rectify the situation or address any other concerns, please don't hesitate to reach out to our customer support team at hello@lovebonito.com.
