“The zipper is broken but the policy is no returns and refund…and the item should be returned by others before…so the Sale promotion is the clearance of broken items???”
Hello there. Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by receiving an item with a broken zipper. :( We understand how disappointing this must be, especially during our sale period. Please rest assured that this is not the standard we strive for, and we are looking into this matter to ensure it doesn't happen again. We appreciate your patience as we work through the high volume of inquiries during this busy time. Our team will respond to your email as soon as possible to assist you with the next steps. Thank you again for bringing this to our attention, and we hope to resolve this for you soon.
“Super love this dress! Can be worn formally or casually, with heels or sneakers. Can also wear long sleeves as an inner. So comfortable wearing this one!”
Hello there. Thank you for bringing this to our attention. We apologize for the inconvenience caused by the damaged zipper. :( We understand how frustrating it is to receive a faulty item and not be able to wear it. Our customer care team has received your email and will be attending to your ticket as soon as possible to arrange an exchange or refund. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your feedback and for giving us the opportunity to make this right.
