Hi Megan, our sincere apologies for the broken experience you had with the delivery. Your package was shipped on 10th January and after multiple failed delivery attempts starting 13th January, it was kept on hold by DHL for 3 weeks and they tried contacting you many times to arrange for delivery. We also tried contacting you multiple times over email and phone, but couldn't get in touch with you (maybe our emails landed in your spam?). The shipment was then returned to us on 10th February and has arrived back :( You can see the shipment details here (https://www.logistics.dhl/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=7607260430)
We'd still love for you to try your first set of personalised skincare, so we'd be happy to ship your package again free of charge or we can help you with a refund. Please let us know if you'd like us to send it to you again. We will also email you to confirm the address once again. Feel free to reach out to us on hello@lovefromyours.com and we'd be happy to assist you :)
“Products weren't helpful to reduce acne / improve the condition of the skin. Also the hassle that I had to go through for product to clear customs is not something I want to go through again.”
“I've been using 'Love From Yours' for around 4-5 months now. I've always struggled with my skin, which goes from being dry to combination, acne, dark spots, etc. - and I've never been able to find the right moisturizer. With LFY, I don't have to worry about this anymore. The skin assessment takes care of what is needed, and with every order, I get skincare, made exactly for my skin. No more guessing games.
Avisha at LFY has been a lifesaver. Always checking up on me and my skin and even going to the extent of ensuring every experience has been good. I love how she even checked on a recent change in my skin and ensured that my next order would take that into account. Customer service like this goes such a long way.”
“I have been facing with oily skin, acne and having big pores. Hate it so much! So i decided to get Yours and now it brings happiness to my skin! The product smells amazing! Got a lot of compliments from people. I can say, I have no regrets at all! Get it now and it will be all Yours!”
“I've had mine for 3 days my skin feels like silk. It's so soft, the oil control is great as well. No puffy eyes, its taking the redness out slowly and my face looks more awake in the morning.”
“I love love love these products, I have always found it incredible difficult to find skin care that didnt make my skin soft without making it get oily aswell. Since using this skin care my skin has felt so much healthier, no longer oily and no more breakouts. I have just purchased my second order and super excited to receive it.”
“Being older, I am wary of products being too oily, too heavy, just too everything. I’ve had these products for only a short time. Not heavy. Not oily. Really just perfect. I’m loving them. My makeup then sits beautifully on top and stays perfect all day. No drying out. No splitting. No sitting in the fine lines. I am really impressed.”
