“While I have noticed a lot of improvements in my skin I'm starting to think im having a reaction to my day products. While my pores have shrunk and skin tone has evened out I have gotten these recurrent patches of zits in the same 2 spots since use began. Recently started trialing and while not using the day serum and moisturizer these spots have finally almost cleared after months. I think in the future I will only be purchasing the "PM" items and using for both times of day. Otherwise love what these have done for my skin, can't be beat.”
Hi Taylor, we're so glad the products helped with improvements to your skin but we're sad to hear about your day routine.
Our team has received your email and will get back to you shortly regarding a reformulation. 😊
“I love how my skin looks and feels after washing with my natural personalised skincare routine. Adding the cleanser, toner, exfoliating pads and eye serum? Even better!!”
Hi Talia-Jane, we're so glad to hear that you've been enjoying your products and that your skin feels better. Your kind words mean a lot to us and we're super excited to be partners in your skincare journey! 💖
Hi Carli, we’re sorry to hear that you haven’t seen any results thus far. Allow us to explain a little more about how our products are formulated:
The products are designed with low concentrations of actives because we prioritise skin health and skin barrier over dramatic results. However, this is not to say that the products won’t be effective. Our customers usually see visible results within 90 days and peak results within 120 days — hence, consistency is key!
If you’d like, we can also provide you with a more potent formulation for your next set! Simply drop a message to our customer support team anytime on any of our platforms and they’ll be happy to assist. 🤗
“Have been using yours since 2021 and I'm about to complete on my second set. it has been a wonderful routine. 2 sets have arrived due to the subscription and I'm all set for the whole 2023. My skin just love yours.”
Hi Nafisah, we're so glad to hear that you've been enjoying your products and that your skin feels better. Your kind words mean a lot to us and we're super excited to be partners in your skincare journey! 💖
