Hi Danielle, we’re so sorry to hear that!
As our skincare routine is made with 100% clean, active Swiss ingredients designed for your skin, lifestyle and environment, we’re happy to provide you with a complimentary reformulation if you are not completely satisfied with your products.
You can read more about the reformulation guarantee https://help.lovefromyours.com/en/articles/5178559-what-is-your-return-reformulation-and-refund-policy and reach out to us at experts@lovefromyours.com to start the reformulation process. 😊
“I have had nothing but problems …I started using “your skincare” and the very first time it extremely burned my skin. I reached out to customer service and they said that they would make a new formula when I received my next shipment it was the same as the first and still burned my skin. I don’t have sensitive skin and have NEVER had problems with my skin prior to using this product. DO NOT BUY THIS!!!”
Hi Tayler, we're sorry to hear that! We did not receive an email for reformulation which is why your subscription renewed as is. Not to worry though, our team has sent you an email regarding this and will help you out accordingly. 😊
“this set really helped my skin! I like that they do the selfie analysis. my only qualm is that my packaging isn't as pretty as what they show in the ads but tbh I don't care that much as long as my product is in tact. also it lasts me the full 3 months at a time which is awesome!”
Hi Rachel, we’re so glad that you are loving your routine! We're also grateful for the feedback.
Your skincare regimen will evolve as your skin needs change, so you can sit back and relax while we do the hard work to help you achieve the best version of your skin. 🤗
