Hi Kong, We are truly sorry to hear about your breakout. Rest assured, we’ll do everything from our side to make your skin feel better.
May we request you to reach out to our experts with your AM/PM routine and skin selfies to experts@lovefromyours.com? They will definitely help resolve your skin concerns!
Hi Kate, we’re so sorry to hear that!
As our skincare routine is made with 100% clean, active Swiss ingredients designed for your skin, lifestyle and environment, we’re happy to provide you with a complimentary reformulation if you are not completely satisfied with your products.
You can read more about the reformulation guarantee https://help.lovefromyours.com/en/articles/5178559-what-is-your-return-reformulation-and-refund-policy and reach out to us at experts@lovefromyours.com to start the reformulation process.
