“Loved this watch until the crystal fogged up after ONLY two months wearing it. Clearly NOT watertight.
I was out running and clearly sweat got into the watch. I don't know how, and with that said, I cannot imagine a DIVER relying on it while at depth.
Unfortunately, I didn't research the watch before buying. The discussion forums are filled with this very complaint.
I never got a warranty card, so there's no point in returning it. I'll probably try to flip it online and try to recover my losses. Or just throw it away and consider it an expensive lesson learned.”
Hi C.D,
Thank you for providing this feedback. We are very sorry to hear about your dissatisfaction with your watch. We take complaints like this very seriously and would like to investigate this. Can you please send us photos of your watch and a copy of your receipt from the place you purchased?
We look forward to hearing back from you as soon as possible.
Luminox Customer Service
“I've not had this watch very long yet , but I have been very happy with it so far. It's not valid 1 second since setting the time several weeks ago. Comfortable size great visibility”
Hello,
Thank you for your feedback - unfortunately during our Black Friday/Cyber Season Sale our site experienced more traffic than expected and our sale watches sold out faster than our inventory system could keep up with. This resulted in a few orders being placed for watches that we did not have quantity to support, we apologize for the inconvenience and disappointment.
“Great watch, very happy with the fit/size/quality. The Glowing in low/no light situations is really awesome. I've been wanting one for years and I'm glad I finally pulled the trigger.
My only complaint...the watches come in a really nice case, but the clasp and one hinge came broken on mine...”
