Hi Nancy, we’re so sorry the robe didn’t meet your expectations. It does include an outer doeskin microfiber shell, which is noted in the description, but we understand that may not have been clear. Due to ongoing supply issues, we’re not currently able to offer a 100% terry cloth option. We truly apologize for the inconvenience and appreciate your feedback.
“I was disappointed with the rope when it arrived and it was not a cotton terry cloth robe like the one I have from your company. That is why I returned it for a refund.”
I'm so sorry you didn't like the robe you received Nancy! The style you ordered was Deluxe Plush, not a terry cloth robe. The style you're looking for is called the "Classic Terry Cloth Spa Robe". Happy to exchange the plush robe for the terry cloth! Visit the returns and exchanges section of the website for en easy exchange process. - Thanks!
https://luxurysparobes.com/pages/returns
“Sadly I'm returing this robe ad I found it very uncomfortable to wear. The material on the outside was very pretty and soft, the material on the inside was not soft like terry cloth robes I've worn for years. And while it seems like an easy return process, I did find it odd that when I filled out the return form there was no option for the reason as "other" or even "product quality" - it only gave options like "I changed my mind", "Not as described on website" (which is what I chose) - but I think they need to know I actually thought the product was not very good. I want my robe to be soft, not scratchy. It almost felt like very cheap terry cloth - it was so odd. I recently tried one on at Pottery Barn that was the softest material I'd ever felt, but it was too light weight. If I could put their dream robe on the inside of this robe, it would be perfect. The outside was beautiful, soft, etc... but I couldn't deal with the inside.”
“We have loved the robes for ourselves and others for a long time. My most recent purchase did not come out as expected. No proof was offered before ordering, so I had to assume that the way I requested the monogram made sense to the company. I might have also expected an email since it was unusual. It's still okay, just not what I wanted. A window to show you what your finished monogram would look like after you entered it would have been good.”
