“Thanks to Rachel from your customer service team who helped sort out an initial issue when ordering. She was great to deal with and made sure our order was perfect with a little something extra included. Flowers arrived promptly to our birthday girl and were loved.”
Thank you so much Tania, we really appreciate you taking the time to leave such a wonderful review. We are thrilled to hear Rachel was able to resolve the initial issue and ensure your order was perfect. The little something extra is just our small way of showing how grateful we are for customers like yourself. Sending lvly vibes x
“I ordered them for my daughters birthday and wanted something more stylish and grown up than pretty, for her new place. They were absolutely stunning. She loved them. Will always call on LVLY now.”
“The flower arrangement was carefully compiled and packaged safely, to my doorstep 2 days prior to the big day. I had limited time and resources as I was recovering from broken bone surgery and totally housebound. Kept the flowers in water and in air-conditioning. Then on the big day re-wrapped as received and gave to my mother in law. It was absolutely perfect. It totally made her day!! Thanks, LVLY for your wonderful services.”
“From the picture I was sent it looked good.
Delivery was a but slack, I had mentioned the recipient was in the salon alone and might be u able to get to the door. There is only 3 shops on the side street and he sat in the car and called her to come out. When she described where to go he still was reluctant to look and wanted her to find him. It was fine but those things always takeaway from the element of surprise and treat of it. It would be nice if the driver read the brief and was able to say happy birthday, congratulations and what not, rather than seeming like he was 'just sent' and couldnt be bothered to even attempt a look. The extra mile when you've paid nearly 200 for flowers means alot. The feedback is meant for awareness and food for thought not criticism! Flowers look nice.”
“Our daughter absolutely loved the gorgeous bouquet, bubbles & chocolates from LVLY, thank you for being so friendly and efficient, providing exactly what is promised, when we couldn't be there to delivere it ourselves. You are Lvly :)”
“The flowers were lovely, how ever I only received confirmation that were being delivered about 30 minutes before they arrived. As a result I assume waited all morning and early afternoon, I had assumed they weren’t coming so we went out, only to get an email saying the delivery window, and then before we could get back they had been left outside.
Would be much better if you could be given a delivery window that you should be home for, and this needs to arrive first thing in the morning or even the day before”
Hi there Marcus, we're so sorry to hear you've had a bad experience with LVLY, we take these matters very seriously. If you would like to get in touch with us at hello@lvly.com.au we would love the opportunity to turn this around for you x
