Thanks for the 4 stars William. We are sorry to hear you were disappointed with the delivery. Our LVLY couriers are out on the road delivering gifts from 11am until 9pm Monday to Sunday (metro areas). We are unable to accommodate specific time slots for delivery of orders, we're so sorry for any inconvenience this may have caused.
Upon checking out online just underneath the billing details we advise the following:
We're here to help you make someone’s day, not be the fun police... but here's some important stuff we have to be clear about. We aim to fulfil all deliveries by 9pm on the nominated date of delivery but we can't promise a specific time slot during the day. Whilst we do our very best to get your gifts delivered on time, we are reliant upon third party couriers and there are some things we can't control like the weather or major traffic delays. However, we will always do everything we can to assist you. If you have any issues please get in touch at hello@lvly.com.au. Sending lvly vibes
“The bouquet was stunning and the customer reps were incredibly helpful and responsive. Very highly recommend this company and I will be using them for future events.”
“Pretty seamless experience. Found flowers I liked very quickly on the online catalogue, ordered for same day delivery.
Received a sms notification in the afternoon with a link to track the delivery drivers movements.
All in all great experience”
“Gorgeous bunch of flowers delivered to my mother just in time for her 80th birthday. I could not be with her in Perth, sending flowers that showed her just how much she is loved was important. Delivery was seamless and I am told her reaction to them on arrival was pure joy and she was very impressed. Thank you for making her day!”
