Hi Betty,
Thank you for sharing your experience. We’re thrilled to hear the Triple Chocolate Cake made a birthday gift memorable for your teenage grandson and that the family enjoyed it.
We appreciate your feedback and look forward to serving you again soon.
Team Mackenzie Limited
We really appreciate you taking the time to leave us a review. It's comments like this that keep us motivated to do what we do, and we are so happy that you enjoyed the item!
“Ordered this as a birthday present. It arrived frozen! recipient kept it in the freezer defrosting a slce at a time. It was the gift that kept on giving.”
We really appreciate you taking the time to leave us a review. It's comments like this that keep us motivated to do what we do, and we are so happy that you enjoyed the item!
“I sent the cake as a Birthday gift. The recipient raved about how decadent it was and the flavor of the chocolate was perfect. I'm very pleased by the feedback.”
“The cake itself was good, but arrived damaged. A corner of the box was crushed and open. Chocolate shavings were scattered in the foam shipping container. MacKenzie took no responsibility and offered no compensation. Customer service was of no help. Cake maker intervened to no avail. Will not order from MacKenzie again.”
We're so sorry to hear about your experience, Peter. This isn't the standard that we strive for, and we truly appreciate your feedback as it will help us to improve our products and processes. If you have any further concerns, please feel free to reach out to our customer service team at info@mackenzieltd.com or call us at 1-877-867-6851. Thank you for sharing your thoughts with us.
