Thank you for your honest feedback, Nicoll! We're delighted to hear that you found our Buche de Noel Yule Log delicious, and we're truly sorry that our service didn't meet your expectations. We're happy to confirm your order was delivered on time based on the selected shipping date, and we appreciate your feedback as it helps us to improve our processes. If you have questions or concerns, please don't hesitate to reach out to our customer service team at info@mackenzieltd.com or 1-877-867-6851.
Thank you for your honest feedback, Theresa. We're sorry to hear that the Buche de Noel didn't meet your expectations. We appreciate your comments, as they are invaluable in helping us improve. We hope to have the opportunity to serve you better in the future!
“I have made the Bûche de Noël before and never used a chocolate but a simple sponge cake. To me there was too much chocolate ! However, the presentation was beautiful !!!”
“The first one arrived destroyed. the replacement arrived on Christmas eve in not much better condition. the entire cake should be covered in plastic wrap not just the a couple small pieces layed on top. Use a plastic bag so the entire cake is not covered and not exposed to the packing box. there were broken pieces everywhere, the cake was dry and flavorless, and no pretty at all, i could not serve it to guests.”
“To rich and dry ... I have always had them made fresh by my restaurant friend so I was disappointment.
Happy New Year and keep up the beautiful catolog.”
