“on 8/20/25, I ordered a $150 gift card for a family friend who had undergone a very serious heart procedure. His wife had some religious constraints on what she selected, he did not- so I thought this gift certificate would enable them both to enjoy a selection that would appeal to each during this stressful time. Unlike other food venues, I was not able to directly email this gift, but had to wait for it to be mailed out. And wait we all did, despite calling over 5 times (I've lost track), the gift card was never received, nor could it be tracked as being delivere though we were approaching a month. I finally asked for a refund, and despite 3 requests- I still have not received the promised email acknowledging the refund. Never have I encountered such incompetence. I've sent their food with no issues before- but will never attempt sending a gift card again. I am now disputing this transaction with my credit card company. Beforewarned- something is not right here.”
Hi Sandra,
We sincerely apologize for the issues you experienced with your gift card order. It’s unfortunate to hear about the delays and lack of communication, especially during such a stressful time for your family friend. Your feedback is essential, and we are addressing this internally. Our customer service team will be reaching out you to address this.
We appreciate your patience and understanding, and we hope to make this right for you. Thank you for bringing this to our attention.
Team Mackenzie Ltd.
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