“The mushrooms were frozen as was everything else when they arrived. But they froze sticking together, they were a terribly ugly brown color, and didn't reheat well at all. Probably the worst of the items we ordered.”
Hi Tami, all of our items will arrive either frozen or ready-to-eat. We apologize for the confusion, but we will definitely have our quality team look into this product preparation. Thank you for your feedback!
“While very tasty, the mushrooms themselves cooked up a little tough. I'm sure some of that is due to the fact that anything from frozen isn't usually as cook as fresh. But they were delicious and the filling was a very generous portion.”
Thank you so much for your thoughtful feedback! We’re glad to hear you found them delicious and enjoyed the generous filling. We appreciate your note about the texture as well — feedback like this helps us continue improving. Thanks for giving them a try!
Thank you for the feedback. We appreciate you sharing your thoughts and will pass them along to our product team for review.
Best regards,
Customer Support Team
Mackenzie Limited
We are so sorry you didn't enjoy your purchased item. It is always our priority to ensure our customers have a 5-star experience. Please let us know how this product can attain a 5-star rating.
