Hi there! Thank you for reaching out to melin! We appreciate you taking the time to give us your feedback. We're so glad to hear you are enjoying your new Trenches Icon Hydro hat! If you have any additional feedback or questions, please let us know. We appreciate your continued support and we hope you have a wonderful day!
Posted 2 years ago
Jaycee
Verified by
“Very difficult to contact and takes forever with questions. My hat was in the water 10 minutes and when drying it was still showing water lines after drying.”
Hi there! Thank you for reaching out to melin! We are sorry to hear that you are experiencing staining issues with your Trenches Icon Hydro hat. We do have a warranty under our hats for any manufacturing defects. We see that our customer service team has assisted you with starting a warranty claim so we can send you a replacement hat. If you have not received that email, please check your spam/junk folder. If you need additional assistance, you can also reach out to us through our phone number on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
“I originally gave 3 stars because my sweat went through the hat. I still loved the fit, look and quality, so when I was contacted by Melin they wanted to make up for my disappointment with the hat and took great care of my needs by replacing it. I went with a darker color and that made a huge difference for me. Now I know why this hat cost so much, not just great quality but an amazing company that is willing to go the distance to make you 100% satisfied and looking good!”
