“The customer service is out of this world🤯
Waited 2,5 months for my order. I emailed many times and sometimes they answered. Last time: the order went through customs and is in your country. Expect to get it in few days. Last mail: order could not go through customs and we don’t have this cup anymore. You want another??! What? How??🤯🤯”
“I will start with saying I love my Melin hat that I own. I decided to order a second hat, as one of the new releases was exactly what I was wanting. I got my hat ordered and didn't receive a shipping notice for a week. I finally reached out and there was an over order and they had to cancel my order. They fixed it with a discount on another hat but it is very unfortunate that the ordering system allowed this to happen. If it's limited availability please be aware this may happen.”
“I ordered a hat from them and after a couple of weeks with no updates on the order, I reached out to their customer service team and they informed me it would be shipped in the next 3 days. After 3 days, I reached back out after no updates once again and customer service informed me that they “suspected” the hat was out of stock. This was never communicated while I spoke with them and I was under the impression it just hadn’t shipped. After a month of going back and forth, customer service refunded my order with no apology or recourse to the situation. This was the first time ordering from them and I won’t make that mistake again.”
“It is not often that I will say a hat that is flirting with $100 is worth it... but these hats are on another level. I am already shopping for my next one! I ended up buying the 6 people I was with each a hat I was so impressed.”
“I personally have 11 melin hats and have bought my brother and sons hats. They are CRAZY expensive but with that said you do get what you pay for. I have had melin honor their warranty 2 times and they go above and beyond to stand up for thier great product. they fit great, they hold up great and customer service is spectacular. Most recently Kristine from the customer service team helped me with a warranty...they followed up and delivered for me. I cant say enough how much this company stands up for their well built product.”
“Love these hats I own 3 of them. I had a size and fit issue with a recent purchase
Melin stepped up took great care of me and replaced the hat. Customer support was excellent.”
“Amazing customer service experience and so much help with a few hats we needed replaced. Kristine from customer service was AMAZING! Thank you! We love the hats & have been shopping Melin hats for 5 years!”
“I was having problems with delivery from FedEx. My package wasn’t even late yet, was just questioning why it was on the opposite side of the country and expressed the urgency of my package. Caroline was extremely helpful in overnight shipping me a new hat with no extra cost! Thank you guys for great customer service and care!”
“I love my Melin hats. I currently have three and customer service was great when there was an issue with one. However….
I can’t help but wonder why the Odysea hats don’t have a tee holder loop like the Coronado??? The other thing is it would be nice to incorporate the rope on the Odysea hats too. Please, improve the Odysea and make it that much more desirable by adding these two things.
The third thing is why would you only offer the Orange camo for the odysea and not the Realtree dark green? I like the Odysea hats a little more than the Coronado based on my head shape and fit. I was dying to have it in the Green colored Realtree.
Thanks for listening and thank you for a great hat! One more thing, if you guys offered a product to enclose the hat so I can throw it in the washing machine without it being crushed, I would purchase that in a second!”
“$80 for a hat that easily gets sweat stains when they say “ Our hats are designed for the grind. Sun, sweat, salt, dirt - we
build them to endure it all and keep looking fresh.” isn’t great. Don’t get me wrong I like the feel, but just not delivering on what they market an $80 hat to be.”
“Very happy with the hats. I have several. But I think I will start looking for a different brand that is comparable in quality and fit... Melin started charging $65 for shipping to Alaska. I don't live remote. I live on a paved street. $142 for a hat is tough... I don't expect the shipping to be nothing, but this is way way more than anything else i pay for shipping.
Also, they had a link that said, "Save 10% here!"... clicked on it, signed up for texts... but then the code MELIN10 didn't work...”
“I got this hat for a birthday gift after my husband really wanted one.
At about a month with only wearing it outside and not using it for fitness or strenuous activities, there is already sweat stains that show through the hat. For the price of these hats I find that ridiculous.”
“Purchased a hat that was received with a large crease. I contacted customer service and they were incredibly nice and helpful, even responded to me on a Sunday!? The customer service rep was named Medel who took great care of me even to recommend some ways to get the crease out DIY style!”
“5 stars for the hats. I have 5 of them and I love them all. I have a small head so I get the small size and they fit great. Surprisingly each one I have fits SLIGHTLY different though, which is a bit odd. Still the only hats I’ll wear.
Now, let’s talk about the shipping. I didn’t realize FedEx still had a horseback delivery service, but I’ve ordered stuff online from sketchy Chinese companies that has come to me across the ocean by boat, fine through Customs and still arrived faster then these hats. And it’s not like the shipping is free. I can’t figure it out, the hat likes like 4 days to start moving, then gets stuck for days at a time in different places across the country. In fact I’m waiting for one now that I ordered on the 5th of July. It’s currently sitting in another part of my State with Fed Ex where it’s been the past 5 days. No delivery date and no movement. I’ve had this issue with most of my hats from them, and my friend just had the same issue with his Melin that took a month to arrive. Maybe this isn’t a Melin issue, maybe the shipper. But I order stuff all the time and use FedEx a lot and never have these issues.
Worth the wait though.”
