“Expensive hats that don’t fit as described and the company doesn’t stand behind the descriptions. No refund available. Apparently after they marked the cap as final sell, it certainly didn’t say that clearly (if at all) during my purchase process. Stay away from the over priced hack hats. The hat received not only didn’t fit, it was substandard quality, for the price I expected a well constructed, good fitting product. Unfortunately, it’s neither of those. Zero stars.”
“My husband is obsessed with Melin hats because they are the only hats that fit his large head. They are excellent quality and look sharp. He has 7 different colors of the trenches icon hydro fit in the xl. When he was out of town, I decided to look into their 2 year warranty because one of his hats started to separate the material from the cardboard. I am even more impressed with Melin customer service than I am with their already excellent product. Within a day, they had two replacement hats on the way. I can’t wait to surprise my husband because they replaced his favorite one! Thank you for the help, Karl and Kim. You have earned another loyal customer.”
“Fantastic Customer Service! Thank You Beverly. I have 10 Melin hats and have influenced a dozen buddies to buy Melin Hydro for our line of work. Keep up the good work! -Ryan in Oregon”
“I had an issue originally with the first hat they sent me. I reached out to them and they fixed the issue with just one email exchange. I had a new hat within the week. Customers service is great and that hats are awesome! I’ll probably only wear these hats from now on.”
“Melin was able to exchange my hat, no questions asked and provided outstanding customer service. What a great company, and they now have a customer for life!”
“I had an personal issue with my original order, but the customer service team at Melin was on point helping me get squared away. My initial disappointment was quickly turned 180, and I couldn’t be happier. Even went back to the website and bought another hat to boot! Thanks for the great service. You made a new brand fan for sure!!”
“I love these hats. I own 3 of them. And get so many compliments on them. They fit perfectly and I use them for my workouts and for every day hanging out. Really awesome. And customer service is very responsive if you have any questions.”
