“The customer service is out of this world🤯
Waited 2,5 months for my order. I emailed many times and sometimes they answered. Last time: the order went through customs and is in your country. Expect to get it in few days. Last mail: order could not go through customs and we don’t have this cup anymore. You want another??! What? How??🤯🤯”
“I ordered a hat from them and after a couple of weeks with no updates on the order, I reached out to their customer service team and they informed me it would be shipped in the next 3 days. After 3 days, I reached back out after no updates once again and customer service informed me that they “suspected” the hat was out of stock. This was never communicated while I spoke with them and I was under the impression it just hadn’t shipped. After a month of going back and forth, customer service refunded my order with no apology or recourse to the situation. This was the first time ordering from them and I won’t make that mistake again.”
“I got this hat for a birthday gift after my husband really wanted one.
At about a month with only wearing it outside and not using it for fitness or strenuous activities, there is already sweat stains that show through the hat. For the price of these hats I find that ridiculous.”
“Expensive hats that don’t fit as described and the company doesn’t stand behind the descriptions. No refund available. Apparently after they marked the cap as final sell, it certainly didn’t say that clearly (if at all) during my purchase process. Stay away from the over priced hack hats. The hat received not only didn’t fit, it was substandard quality, for the price I expected a well constructed, good fitting product. Unfortunately, it’s neither of those. Zero stars.”
