“First time ordering from this site, hat was “lost” per Melin who blamed the deliverer, the deliverer advised Melin never gave it to them, only created a label. Very frustrating when you call to get answers and they seemed to not care. The hate I wanted is no longer in stop, shocking…”
Hi there! Thank you for reaching out to Melin! We are so sorry to hear that you were unable to receive the Trenches Icon Infinite Thermal - Black - XL hat due to shipping issues and the item being out of stock. We sincerely apologize for any frustrations we may have caused. Our customer service team has reached out to you and would like to offer you a 50% discount on your next order, along with free shipping. We understand that this doesn't fully make up for the inconvenience you experienced, but we hope it helps in some way. We value your business and want to make sure you have a positive experience with us. We are always looking to improve and that starts with feedback like yours. If you have any more questions or comments, please let us know. Have a great day!
