Hi there! Thank you for reaching out to melin! We are sorry to hear that your Odyssey Stacked Hydro - Canopy / Khaki hat came damaged. This is not the type of experience we want you to have. Our customer service team would be more than happy to assist you with this issue and make sure you are fully satisfied with your purchase. You can reach out to us through our contact on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!