“I recently discovered your hats and I’m a big fan. I hope you’ll take this in the spirit it’s intended. I think the product is excellent.
1. Sizing is inconsistent. I was gifted a Hydro Slime Classic, and it fit perfectly. I then ordered the green Odysea Classic size, but it fits noticeably larger. Maybe worth reviewing your sizing consistency across styles.
2. Automatically adding shipping protection is a poor customer experience. More concerning, it continues to re-add itself after it’s been removed. At a minimum, that’s frustrating. When a customer is already willing to spend $79-$89 on a premium hat, automatically tacking on another $2 for shipping protection creates unnecessary friction at checkout. This is one of those moments where the quality of the buying experience should match the quality of the product. The hats are premium. The checkout experience should feel the same. I genuinely like the brand and think these are easy fixes that would improve the customer experience.”
“I recently discovered your hats and I’m a big fan. I hope you’ll take this in the spirit it’s intended. I think the product is excellent.
1. Sizing is inconsistent. I was gifted a Hydro Slime Classic, and it fit perfectly. I then ordered the green Odysea Classic size, but it fits noticeably larger. Maybe worth reviewing your sizing consistency across styles.
2. Automatically adding shipping protection is a poor customer experience. More concerning, it continues to re-add itself after it’s been removed. At a minimum, that’s frustrating. When a customer is already willing to spend $79-$89 on a premium hat, automatically tacking on another $2 for shipping protection creates unnecessary friction at checkout. This is one of those moments where the quality of the buying experience should match the quality of the product. The hats are premium. The checkout experience should feel the same. I genuinely like the brand and think these are easy fixes that would improve the customer experience.”
Hi there, Dean! Thank you for reaching out to melin! We are sorry to hear that you are having issues with the fit/sizing of the Odysea Stacked Hydro - Kelly Green. We truly do appreciate your feedback about this. We are always looking to improve, and that starts with feedback like yours. We also understand your feedback regarding the $2 Shipping protection fee. If you are interested, our customer service team would be more than happy to assist you with a return or exchange so you can try out a different style that may be a better fit. You can reach out to us via the contact information on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
