“Hat was defective. Visor was off center from the crown. So far, it has been a pain to try and exchange it. Sparse poor communication from seller. No resolution.”
Hi there David! Thank you for reaching out to melin! We are sorry to hear that you are experiencing a defect with your A-Game Scout Thermal hat. We appreciate your feedback and we apologize if the hat did not meet your expectations. We do cover our hats under warranty for any manufacturing defects. Our customer service team would be more than happy to assist you with this issue and make sure you are fully satisfied with your purchase. You can reach out to us through our contact on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
Posted 10 months ago
Chris
Verified by
“Without doubt the best hat I have ever owned. The quality is astounding, the fit is so perfect and comfy. Been wearing from 50F down to 15 and I couldn’t be happier with the warmth, ears get chill under 20 but that’s a ball cap. Aesthetically it’s clean and appealing, LOVE the look.”
“Feels great to the touch. Another banger from Melin. I like that it’s a warm hat, but not so warm that you have to take it off as soon as you go inside where it’s not as cold.”
“Fantastic hat. I have a smaller head and the small size with the adjustment halfway is perfect. Premium materials all around. Will absolutely be a repeat customer.”
