“I bought the Melin Compass cap in Deep Sea specifically for a vacation and wore it in the pool for only a few hours. Almost immediately, dark staining appeared along the front panel seams and stitching. As the photos show, the discoloration follows the seam lines and looks like dye bleeding or a manufacturing defect.
What makes this especially frustrating is that I also purchased the same hat in white and have had zero issues with it. That hat has performed exactly as advertised. The Deep Sea colorway, however, did not.
I’ve tried gently rinsing the hat with fresh water, but the stains won’t come out. The water-resistant fabric that is supposed to be a feature actually seems to make it harder to clean.
For a premium hat at this price point, I expected much better durability and quality control. A hat marketed for water use should not develop permanent stains after a single afternoon in a pool.
Very disappointed.”
Hi there, Jorge! Thank you for reaching out to melin! We are sorry to hear that you are experiencing staining issues with Compass Hydro - Deep Sea. We appreciate your feedback, and we apologize if the hat did not meet your expectations. We do have a warranty under our hats for any manufacturing defects. Our customer service team would be more than happy to assist you with this issue and make sure you are fully satisfied with your purchase. You can reach out to us through our contact on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
Posted 4 months ago
"Dan"
Verified by
“Looooove the colors on this one! Quality is top notch.”
