“Xhorse VVDI Super Chip Transponder XT27A01 Poor product support and unsatisfactory customer service. I have had a very disappointing experience with the Xhorse VVDI Super Chip Transponder XT27A01 & MK3 and the company's customer service.
The primary issue is that the transponders fail to generate many of the IDs advertised in the product description. When I contacted customer support about this, they initially refused to acknowledge the problem and requested video evidence showing how I was generating the IDs.
I provided the requested evidence, but instead of investigating the issue, they began questioning the capability of my key-generating tool. I use a genuine Xhorse key-generating tool that I have owned and successfully used for over a year without any issues.
To further demonstrate the problem, I sent another video showing that I could generate the required IDs using a genuine XT27A transponder under the exact same conditions. Despite this clear comparison, customer service still refused to acknowledge that there may be a fault or limitation with their product.
I purchased 100 of these transponders and simply requested a return and refund due to the product not performing as advertised. Unfortunately, my request was rejected.
Overall, I am extremely dissatisfied with both the product and the way the issue was handled. The lack of accountability, unwillingness to recognize the evidence provided, and refusal to offer a reasonable resolution made this a very frustrating experience.”
“Xhorse VVDI Super Chip Transponder XT27A01 Poor product support and unsatisfactory customer service. I have had a very disappointing experience with the Xhorse VVDI Super Chip Transponder XT27A01 & MK3 and the company's customer service.
The primary issue is that the transponders fail to generate many of the IDs advertised in the product description. When I contacted customer support about this, they initially refused to acknowledge the problem and requested video evidence showing how I was generating the IDs.
I provided the requested evidence, but instead of investigating the issue, they began questioning the capability of my key-generating tool. I use a genuine Xhorse key-generating tool that I have owned and successfully used for over a year without any issues.
To further demonstrate the problem, I sent another video showing that I could generate the required IDs using a genuine XT27A transponder under the exact same conditions. Despite this clear comparison, customer service still refused to acknowledge that there may be a fault or limitation with their product.
I purchased 100 of these transponders and simply requested a return and refund due to the product not performing as advertised. Unfortunately, my request was rejected.
Overall, I am extremely dissatisfied with both the product and the way the issue was handled. The lack of accountability, unwillingness to recognize the evidence provided, and refusal to offer a reasonable resolution made this a very frustrating experience.”
