“Excellent service by Mobiles.co.uk was really pleased to speak with the same person twice on 2 different days who was extremely helpful and supportive. Would recommend.”
“Unfortunately my experience when ordering with your company has been disappointing. My friend had recommended the website as well as my mum after both using it, however I am far from satisfied.
When ordering my product over the phone the sales team was lovely, explaining everything perfectly and being very helpful. My product was supposed to arrive the next day and never did. I called up the customer services team and the lady on the other end of the phone was far from helpful and I found her attitude towards the situation careless and rude. I could not be told a reason as to why my order had apparently been cancelled after the item had been paid for and dispatched all the way down to my local depot to then be sent back again. I then tried to call the courier up in which all phone calls were automated and prerecorded with no option to speak to an operator. I then emailed them and they replied to say that the issue should be taken up with the company in which i bought my product with. So quite frankly stuck in an ultimatum.
I then called customer services back up again where I then spoke with the same lady who I'd spoken with originally and I asked what was going to happen. In which she replied with a very blunt "nothing". I was then told that my money would be refunded my money in the next 3-5 working days and that I couldn't order anything again with them for the next 30 days.
So I have been left with no phone, no explanation as to what's gone wrong in the first place and feeling extremely frustrated!”
Hi Grace,
We are sorry to hear about your experience and we would certainly like to take a look into this.
Please could you provide us with a copy of your complaint along with the information below to Reviews@mobiles.co.uk.
- Full Name
- Address Including postcode
- Email Address
- Order number
- Mobile Number
Regards,
Kash
Mobiles.co.uk
