“This phone is my son’s although I purchased it. He is extremely pleased with his new phone. He likes the fact there is no home burton so screen is bigger. Audio is excellent as is the camera. He is happy with the aesthetics of the phone and impressed with how quickly it charges.
I also have the same phone in red and love it.”
“Everyone needs to be warned of this company. Worst customer service I have ever experienced. The phone was delivered promptly on next day delivery, however it arrived faulty with a mark on the screen which looked like condensation under the screen. I contacted the customer service team straight away and they advised me to return the phone, which I did right away. This was extremely annoying and inconvenient on its own. I tracked the phone and it was delivered back to them the next day. This is where the saga really started. I chased the customer service team daily by phone, for the next TWO WEEKS. I was initially told the replacement would arrive within 24-48 hrs. It didn't arrive for 2 weeks. I was given different answers each time I called, hung up on, blind transferred to different staff, had to go through security about 5 times each call. I was told the replacement phone was out for delivery, when in reality they hadn't even sent it. Staff lied to me on numerous occasions, were rude and unhelpful. The new replacement phone eventually turned up 2 weeks later, without any communication. I was promised calls back for my complaint from a manager, and never ever received phone calls. I was paying for a phone I did not have for 2 weeks. Not been offered any sort of compensation for this or for the poor customer service. Not even an apology for what I've been through. Beware”
