“I ordered iPhone 11 128 GB white refurbished handset. Order processing and delivery was next business day.
For the handset as such it was in excellent condition so that way you save some money.
However, my problem is with the age of handset. I was under the impression that it will be a recent customer return. However it turned out that phone was registered with Apple in Sept’ 19 and I got it in Jan’2020. As a result I could not get Apple care for the handset. Even though mobiles.co.uk offers 1 year warranty, Apple care is always useful for such expensive gadget.
In my view, age of the handset should also be published along with the condition. OR listing should clearly state that you may not be able to get AppleCare.”
“I can’t review what. Haven’t got. I had to send it back as there were scratches on the screen and now almost a week on I’m still without a new phone.”
“No instructions were sent with the phone. When I rang the customer services they were poorly trained and unable to help. Their manager was unable to take the call and a senior took my call after a long wait. She advised returning the phone as was unable to help too. In the end after multiple phone calls and visits to the mobile phone shop I got it working but bcos of lack of instructions from mobiles.co others struggled to help. Sending out a copy of instruction manual and brief instructions on activating sim etc should not cost much but there is poor customer focus!”
