“The phone is like new, however it is very unclear (some may say it’s deceiving) that you don’t get headphones, any Apple box/manual etc... or even the most essential item- the sim tray tool to add your SIM card to the phone. All links on the refurbished iPhone sale page suggest you get the newer style earbud headphones.. nope! You have to actually search long and hard to find the details that tell you the bad news. Had I know this, for £2 extra a month, I’d have taken a new iPhone 7 deal. Disappointed that a company has to be actively trying to hid the detail that should be 100% clear, and secondly their customerservice is dismissive and despite my explanation around my experience to find out there is no headphones, they took no notice and keep referring me to a hidden page on refurbished phone details.. of which there is no link to from the sale item page.”
