“No customer support, when I asked to have the watch strap replaced.
Buyer beware, the strap is too long, my wrist size is 7.5 inches which is average.”
Hi Jose,
Thank you for your most recent feedback. We apologize for any difficulty getting in touch with us and for the disappointment. We are severely short-staffed and our response time has been directly affected. We are working hard to get back to each and every inquiry as best as we can.
Unfortunately our straps do not come in a shorter length. They are all standard sizing. We are happy to return the watch for a full refund. Please check your emails for a return label and instructions on your refund.
- Mondaine Customer Service
“So all I really wanted to do was have a watch with a black face (I already have another one in silver), that fit and had a sapphire crystal. Doesn't seem like to much to ask.”
Hi Judith,
Thank you for your most recent feedback. We are sorry to hear that the watch did not meet your expectations. If you are within 30 days since your date of purchase then you are eligible for a return / exchange as long as the watch has not been damaged.
Please send us an email with the model you wish to exchange for and we will advise on exchange instructions.
- Mondaine Customer Service
