“I never received credit for my return they said never received it but I have the uses receipt and have printed the return sticker across the street from usps don't understand what the reason for not received unless someone stole it on the mailed side so I should not be held accountable for this and will not continue using this company from now on have 3 devices from your company bought from best buy and other places so I will have to use another company and refer friends as well unless I get a credit or something paid for a machine I never even opened.”
“The good: The device is small and compact. It works *most* of the time. Customer service is mostly prompt when an issue arises.
The bad: My unit constantly will not save test results, which has resulted in several missed tests (which count against me legally, btw). So I have to watch closely to make sure that they actually upload to the calendar. I have submitted tickets but besides "close and reopen app" there isn't a real fix. It's irritating especially when legally this is required.”
“I use this product to prove to the courts I'm not drinking. I had to learn the hard way that it's best to test in a well ventilated room or outside. I clean for a living and the church used vinegar for the floors for years. When I blew it registered as a small amount of alcohol. I was lucky enough to have a second option done at a local drug testing company where I blew on a real machine. They said the wine in vinegar set it off. I learned to start going outside to test because even if someone sprayed air freshener, it could cause a false positive. Just be careful. But other than that I appreciate the proof the app provides.”
“I use this as extra accountability. I send results to my therapist, my partner and my sponsor in a 12 step program. Its easy to use and compact/discrete where i can bring it everywhere.”
“Great product, very reliable and accurate! Every time I've called with any question, all of the representatives are very knowledgeable, quick and with great customer service!”
