Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re glad you like the item! We do provide the full measurements on the product page to help with size expectations, but we understand that sometimes it can be tricky to judge size online. We appreciate your comments and will continue to ensure our product descriptions are as clear as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review. According to our records, your parcel was delivered within 3 working days, not including the weekend.
If this is not the case or if you’re still experiencing issues, please get in touch with us at support@my1styears.com and we’ll be happy to help resolve it as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“The quality and size of the actual bag was great but the photo on the website makes it look like it is a white/very light cream base and it is actually quite grey which I didn’t like. The stitching for the personalisation also had a gap in it. However I reported it to their customer service and they have been amazing at communicating and are allowing me to swap the bag. Looking forward to receiving the replacement!”
