Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered 2 personalised backpack and 2 personalised card.
The backpacks are quite nice
however, there are few problem I encounter I think the company can do better
1. one of the personalised card, the message inside were only half of the message I wrote online, and missing the my name at the end (which I filled in multiple times as the system was not responding, I first did it at the add extra items in the shopping cart, which was not successful (for so many times), then I went to the product page to do it (which was successful at that time, but then it turn out it was not, missing message in the final product!) Luckily it was sent to me first so I can write the rest on my own, imaging if I send them directly to my friend?!
2. I ordered two bag so I edited the amount of box in the shopping cart, it showed 2 during check out so I didn't add the £4 one (as I want to recycle one but there is no option to buy that one, so I just changed amount of the recycle one). It didn't tell me that it wasn't allowed to add more recycle box in the systems and no email double check with me maybe telling me that isn't the option and asked me to purchase and other one. So I have 2 backpacks for 2 different kids, and only 1 box and i tissue paper wrapping the backpack. It was very inconvenient.
3. The checkout/shopping cart part was not easy friendly, difficult in adding more personalised item ( as I mention in point one)”
Hi, thank you for taking the time to share your detailed feedback. We’re glad to hear that you liked the backpacks.
We’re very sorry to hear about the issues you experienced with the personalised cards and gift boxes. We completely understand how frustrating it must have been, especially with your careful efforts to personalise everything correctly. Your comments regarding the checkout process and adding extra personalised items are very helpful, and we’ll pass them on to our team to improve the system and make it more user-friendly.
We appreciate your feedback and your patience, and we hope that despite these issues, your items were still enjoyable and useful.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered this and expected it to look as per the picture. The is was ordered as a gift for a special
Little lady.
The bag arrived and the writing was extremely small so did not look nice. This was very upsetting considering it was for a special occasion.”
Hi, we're so sorry to hear that you were disappointed with the personalisation on the bag, especially as it was meant for such a special gift. The size of the text does adjust depending on the number of characters used, and longer names may appear smaller to ensure everything fits neatly. If you'd like to discuss this further, please don’t hesitate to reach out to our customer care team. We're here to help.
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the material and design of this backpack but just didn’t realise how tiny it was and couldn’t get a refund due to being personilsed. Our daughter is now using it for weekend car trips instead of for nursery as planned. The only reason I’ve given it 3 stars is not the back pack itself; just wish My 1st Years would do each design in each size. Would love this in the classic or the medium size.”
