“Beautiful backpack, unfortunately when it arrived some of the stitching was pulling. But I contacted customer service and within 24 hours a replacement was sent out on express delivery, this has now arrived and is perfect. Really impressed with the customer service, and how quickly this issue was rectified.”
Hi, thank you for your lovely review! We’re so pleased to hear you love the backpack, though we’re sorry the first one arrived with a stitching issue. We really appreciate you giving us the chance to put things right.
It’s great to know our customer service team was able to help quickly and that your replacement arrived in perfect condition. Your feedback means a lot to us, and we’re delighted you’re happy with the final result.
If you ever need anything else, we’re always here to help!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I was so very pleased with this purchase for my son’s first experience of nursery. It’s a perfect size up from the mini backpack I had purchased with My First Years and fits everything in it that he needs and still has more space! A very happy mummy and her little boy.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay and frustration you’ve experienced. We can confirm that your order was shipped on time, and we have raised an investigation with the courier to understand what has happened with the delivery.
We also apologise that you did not receive a response to your email on Friday afternoon. Our customer service team does not operate over the weekend, but we will always get back to you as soon as possible during working hours.
Thank you for your patience while we work to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“This was my first purchase from this retailer and I’m throughly satisfied with the item! Beautifully personalised and a lovely backpack for my boy’s nursery bag!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I bought this backpack for my little one going to nursery. It's lovely and a perfect size! I bought another for my eldest child and it's still being used three years later! I would highly recommend!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
