Hi, thank you so much for the 5-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the puzzle and have bought many gifts from My 1st years. Just a bit disappointed that this particular item had been placed an a huge box which unfortunately I can’t use.”
Hi, thank you so much for your lovely feedback. We’re thrilled to hear you love the puzzle and that you’ve chosen many gifts from us before!
We’re really sorry that this item had to be packed in a larger box than ideal. Unfortunately, we don’t currently have a better size available for this particular product, but we appreciate your feedback and will pass it on to our team. Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear that you haven’t received your item. According to our records, the parcel was delivered, but if you are unable to locate it, please get in touch with our customer service team so we can help resolve this.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delivery issue. I’ve looked into the email thread and can see that the Denial of Receipt form hasn’t been signed. Unfortunately, we do need this form completed to confirm that the parcel was not received before we can take further action. Please get in touch with us via email. Thanks.
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely bunny clock bought for our granddaughter 1st birthday. Very pleased with purchase. A little disappointed with the gift box it came in which was damaged.”
Hi, thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with the bunny clock. We’re very sorry about the gift box being damaged and appreciate you letting us know. We’ll take this on board to improve our packaging.
Best regards, Aleksandra, Management Team, My 1st Years
“So beautifully made! My niece loved the clock she's only one so the shapes are fun at the minute for throwing around and stacking (keep an eye as the pieces are small). I think she will get years of play out of this well made toy. I look forward to teaching her numbers, months and the time with it in the future!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Clock is really beautiful! However, being advertised as suitable for 12 months plus, the puzzle pieces are tiny and not at all suitable for our almost 12 month old who continues to put everything in her mouth! Disappointed that I need to store it away for a few months until it can be safely used with our supervision.”
Hi, thank you for your lovely comment about the clock. We’re so pleased you find it beautiful! We’re sorry to hear you were disappointed with the size of the puzzle pieces. Please rest assured that all of our products are thoroughly tested and meet the safety standards for the age range advertised, including suitability for 12 months and up. We really appreciate your feedback and will certainly take it on board as we continue to review and improve our product information.
Best regards, Aleksandra, Management Team, My 1st Years
“The first clock I received had a noticeable blemish on the clock face. The initial response from you was that blemishes occur in the wood! This was not acceptable, it looked more like a mark than a blemish in the wood. I had to insist that the clock be replaced.”
Hi, thank you for your feedback. We’re very sorry to hear that the first clock you received had a mark on the face and that our initial response wasn’t up to standard. We completely understand why this was disappointing and appreciate you insisting on a replacement so we could put things right. Your comments have been shared with our team to help us improve both our quality control and how we handle situations like this in the future.
Sincerely, Aleksandra from the My 1st Years Management Team
